Address
Form of work
SalaryMASH Officer - Northamptonshire
Salary: GBP15.16 per hour
Full Time 37 hours a week
Role Purpose:
- To receive and handle all initial Children s Safeguarding and Children's Social Care contacts and queries entering the Multi-Agency Safeguarding Hub (MASH) via telephone and written communication.
- Prioritise the most vulnerable and at-risk children and recommend appropriate advice and action, escalating to Decision Makers (Social Workers) for Triage as necessary, to ensure that all contacts are signposted to or handed over to appropriate staff and services for required action to Safeguard and protect children.
Key Responsibilities:
- To deal effectively with enquiries across all channels from members of the public, customers, services users, internal departments and professionals from other agencies (e.g. schools, health, and police). Obtaining comprehensive detail from referrers to gather the most relevant information about concerns for a child/children at the first point of contact.
- To provide advice, guidance and prompt, high quality responses to all child enquiries, and signpost callers to the most appropriate services when support is required, in a consistent and highly professional manner to ensure individuals and agencies that contact the MASH are satisfied with the service provided.
- To ensure appropriate contacts are swiftly and accurately progressed to relevant Decision makers for triage and named partner representatives for requests for information within the set MASH rag rating timescales
- To provide feedback on progress and outcomes on cases/enquiries to partner agencies, professional organisations and the public as appropriate, verbally or in writing.
- To progress appropriate contacts quickly and efficiently enabling a professional decision to be made by the Decision Maker within set timescales as set out in Working Together Guidance and ensuring contacts not accepted by Children s Social Care are sent to appropriate support services.
We offer:
- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy or other vacancies in your area please contact Casey Adams on (phone number removed) or via email (url removed)
