Medical Administrator / Receptionist

1. Are you an experienced Medical Administrator/Receptionist/equivalent?
2. Do you have experience working with SystmOne (preferable)?
3. Have you carried out a range of administrative support tasks such as daily management of emails, telephone, outgoing calls to service users, scanning of documents, booking appointments, managing referrals, attending meetings and handling post?
4. Can you work on a temporary ongoing basis in Cambridge with no end date yet specified, working a total of 37.5 hours pw Mon-Fri from 8:30am - 4:30pm?

Your World Recruitment are currently recruiting for a Medical Administrator/Receptionist to join a Healthcare organisation based in Cambridge, ideally to start as soon possible.

Medical Administrator /Receptionist

Location: Cambridge

Job Type: Temporary

Duration of booking: This is a temporary ongoing role with no end date specified at this stage

Proposed start date: ASAP

Sector: Healthcare

Base: Healthcare centre

Pay Rates:

Band: 3

Hourly Pay Rate: 12.00 to 12.50 paye inclusive of holiday pay per hour depending on skill and experience

Working Days and Hours: 37.5 hours a week, Monday to Friday, 8.30am to 4.30pm every day

Hybrid: Not applicable, the successful candidate must work on site

Systems: SystmOne experience preferable

Job Purpose

The role of the Administrator is to provide administrative support and act as the first point of contact for all electronic communication/information/advice and signposting to ensure that every service user is able to speak to the right person in the right place at the right time. The role also supports a central administration service, performing a range of central administrative duties including the daily management of emails, telephone, outgoing calls to service users, scanning, booking appointments, managing referrals, attending meetings, post

Duties

• Receiving and dealing with calls, emails, correspondence and other contacts from service users and professionals and handling these as required, in order to coordinate care according to agreed protocols and pathways.
• Recognising the extent of their competency and identifying when referral to a clinician is required in accordance with agreed standard operating procedures.
• Recording details of all contacts with service users and other professionals using SystmOne (S1) and other systems as appropriate.
• Ensuring that follow up actions from calls, emails, correspondence and other contacts are progressed efficiently and effectively.
• Acting as a friendly first point of contact on Reception on our bases, checking in patients on arrival, liaising with clinicians and facilitating a positive patient journey.
• Completing administration tasks on S1, including scanning onto patient records, registering referrals, checking tasks, updating service user information, running routine reports and registering service users who have transferred in.
• Confirming appointments via S1.
• Booking interpreters as requested by clinicians and following up bookings as required.
• Management and maintenance of meeting room calendars.
• Completing other routine administration tasks as requested such as scanning, photocopying, sending out letters/reports, ordering, etc.

Qualifications, Skills and Experience

GCSE English and Maths Grade C and above or equivalent qualification NVQ 3 (Administration related) or equivalent experience gained working as a Medical Administrator/Receptionist or equivalent

Good communication and interpersonal skills

Able to prioritise and co-ordinate own workload

Standard keyboard skills

Proven skills in effective use of Microsoft Office packages such as Word, Outlook, Excel and PowerPoint.

Good time management skills

Ability to use initiative without close supervision

Ability to handle conflict/empathise with service users who may be in stressful situations

Play close attention to detail

Discretion and sensitivity when dealing with confidential information

Able to work effectively alone and collaboratively

Apply Now if you have the necessary skills and experience and wish to be considered