Medical Secretary

To provide a comprehensive, accurate, medical audio and word-processing service to the clinical team. This includes typing of clinic letters, discharge summaries and to maintain the Trusts Turnaround target Exercising judgement when dealing with enquiries from patients, staff or external stakeholders, analysing information to resolve issues for e.g. in booking appointments, scheduling clinics, arranging meetings and managing diary commitments for clinical team. Liaising with patients and relatives, providing routine information e.g. about appointments or clinic information, which may require tact and persuasive skills or where there are barriers to understanding Liaise professionally with all departments regarding admissions, waiting lists, ad hoc ward attenders and cancellations ensuring hospital policies are adhered to. To provide cross cover for secretarial team during annual leave and sickness Co-operate with the introduction of new procedures, policies or technology, including any technology associated with the Patient Administration System (PAS), assisting team leads with implementation To set up and maintain filing systems ensuring all documents are accurately and are appropriately archived and nature of the post. To participate in team, professional and personal development activities and promote commitment to continuous development and improvement. To ensure that all staff consciously review mistakes, complaints and incidents/near misses as well as successes to improve performance and the level of customer care. To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations. Provide day to day supervision/management, mentoring and support, as well as on the job training to new or junior staff as required. Maintaining accurate processing and storage of clinical records via both electronic systems and paper-based records to include maintaining electronic waiting list, appointing/unappointing as appropriate, data entry, transcribing letters and minutes. Ensure all letters and discharge summaries are copied to the appropriate professionals and to patients. Managing own workload, ensuring compliance with standards relevant to the role and department, ensuring that a quality service is provided according to agreed policies and Standard Operating Procedures, referring to Manager where appropriate. Have responsibility for adhering to all relevant Trust policies, and ensuring that team members do likewise, and proposing practice changes within own area/department. General office duties, including incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of office environment.