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JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
What you'll be doing...
Reporting to the Operations Manager/GM you can expect your working day to include the following.
- Conversion of ME enquiries into bookings on the phone, in person or via email and sometimes face-to-face client meetings including show rounds of the property
- Working to key deadlines with 3rd party platforms to secure the future business.
- Work well with all departments to ensure information is gathered and dispersed promptly to allow the operation to deliver this to the customer.
- Manage all meeting requests to chase to covert and issue contracts to clients to secure revenues, plus pre-payment received before the event for clients without credit.
- Driving sales through strategic planning of dairy management to maximise revenues and hotel TrevPar
- Liaise and communicate special requirements to other departments to meet the client or customer needs e.g. VIPs, dietary requirements, room layouts.
- Client-facing role where you will meet and greet them when they arrive in the conference centre – being the first port of call for clients throughout the day, as well as ensuring the breakout area is clean, organised and stocked up
- Be responsible for your own time management to meet the daily and weekly commitments of the role along with your own personal development at work.
- To show a high level of commitment and enthusiasm with every task to help the business drive customer satisfaction and sales targets.
- Take a positive approach towards upselling and confidently promote the product to maximise hotel revenue to meet and exceed budgeted targets.
- Obtain client feedback after events to share with operations to improve our offering and secure repeat business.
- To secure payments for conferences/group bookings before services are offered, along with posting daily revenues as per agreed contracts.
- Creating group contracts and group bookings including inputting rooming lists into the system.
- Weekly revenue updates for the next 12 months to the GM /Commercial team to show need periods to allow for external support to maximise the space/rooms
- Facilitate and approval to a company standard of all bedroom commission invoices
- Duty manager shifts maybe required to covered as apart of the role
- Support operations as and when needed along with requests from management to fulfil roles not outlined above to meet the business needs.
WHAT WE NEED FROM YOU
We hire mostly on personality potential but here are a few of our requirements...
To succeed in the role of ME/Groups Co-Ordinator , you will need the following qualities and skills.
- Previous experience in a similar role
- Excellent leadership and communication skills.
- Strong organisational and problem-solving abilities.
- Ability to thrive in a fast-paced environment and handle multiple tasks effectively.
- Good time keeping strong organisational skills.
- Knowledge of StayNTouch Event Temple is desirable.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
- Discounted hotel room rates for you and your friends family
- Extra days holiday for your birthday
- Normal working hours (08:30-5:00 Mon-Fri), some weekends maybe required due to business needs
- Pension
- Free meals on duty saving you over £1000 per year
To learn more about our full benefits package, click here to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
Situated right in the beating heart of Manchester's city centre, the Townhouse Hotel is the perfect boutique-style hotel for your visit to this exciting and cosmopolitan city.
Set in a former cotton warehouse, the hotel has been given a fantastic £3.5 Million makeover and now boasts the perfect blend of style, space and comfort. Townhouse Hotel is conveniently located in the city centre for the Manchester shopping district, theatre, exhibitions and two of the country's biggest football clubs as well as the city's vibrant nightlife.
Relax in our stylish and comfortable guest rooms after a busy day's shopping and exploring - then why not check out our stylish 101 Brasserie for delicious dishes cooked with the best seasonal produce available.
