You'd be building, sending and monitoring email campaigns to an existing base of members and collating the results ready to create reports for your customers.
A keen eye for detail, a little bit of creative flair and the ability to monitor multiple campaigns at any given time is essential.
This company is a values led business and a leading provider of digital communications and outreach. Customer satisfaction and employee engagement is the cornerstone of what they are about, and with a low staff turnover and an excellent reputation amongst their clients, you can see why.
This role suits someone who thrives in a busy environment, has strong admin skills and is comfortable managing various online platforms and ensure efficient communication and feedback processes.
Responsibilities:
- Setup and manage online forms and platforms
- Monitor and report on system performance
- Contribute to internal communication and reporting
- Act as a technical point of contact for customer support
- Execute bulk email campaigns
- Automate processes and report on outcomes
- Manipulate data to ensure accuracy
- Clear written and verbal communication
- Basic HTML knowledge (advantageous but not essential. what is essential is a willingness to learn)
- Familiarity with standard IT software packages
- Experience in analysing and disseminating information
- Proficiency in Excel and data manipulation
- Ability to work collaboratively in a team environment
- Confident speaking with customers over phone and email
- Experience with proprietary software programmes
- Knowledge of back-end systems (MIS, Wordpress, Mailchimp)
- Familiarity with email marketing software
- Advanced Excel functions
- Assist with inputting data
- Aid in various administrative tasks
- Contribute to teamwork efforts
In return you can expect:
- £27k
- Hours: (phone number removed)pm Monday to Friday
- Holidays: 28 days including Bank Hols, rising to 30 days with length of service (+ discretionary days off between Christmas and New Year when on shutdown)
- Discretionary annual company performance related bonuses
- Free parking
- Contributory pension scheme
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