Member Services Manager

We are looking for a Member Services Manager to lead a dynamic team that delivers support to senior leaders in Richmond and Wandsworth Councils.

The Member Services Manager will join us at an exciting time of change, working with both administrations to support delivery of the following priorities:

Richmond:

• Making Richmond green
• Making Richmond safe
• Making Richmond fair
• How we work

https://www.richmond.gov.uk/corporate_plan

Wandsworth:

• A fairer Wandsworth
• A compassionate Wandsworth
• A more sustainable Wandsworth

https://www.wandsworth.gov.uk/the-council/how-the-council-works/council-plans-and-policies/corporate-plan/

The role is exciting and fast paced, operating at the heart of both councils. Working as part of a small team, you will be responsible for the operational delivery of key Mayoral and civic events, working closely with Members, senior officers, partners, and communities.

You will be advising Members of the Council, Officers, and members of the public regarding civic and ceremonial protocols.

Working closely with Members, you will also be responsible for Member training and development, including the administration of the Members Allowances Scheme in accordance with the Regulations.

You will be responsible for the annual delivery of the Mayoral Induction, and play a key role in the development of the Member induction programme.

The Member Services Manager will have experience in financial management and budget monitoring, which includes contract management, and carrying out monthly reconciliations. You will be responsible for the finalising the end of year charity accounts, and events are delivered on budget. 

No two days are the same in this role. The role offers the opportunity to develop and learn new skills while innovating and developing the service. 

There will be some evening working required for this role, with the role based in both Richmond and Wandsworth depending on business requirements. 

About You

We are looking for someone with the right qualities and experience, that has the right attitude to succeed with us.

You will have experience of leading teams and working with senior leaders and stakeholders and be passionate about developing staff. You will have a creative mindset and be able to make informed decisions.  

You will build strong relationships with internal and external stakeholders to ensure that our services are delivered to the highest standard.

You will be a visible leader, confident in communicating to a wide variety of audiences.

You will be fully supported by the Head of Service in developing your skills and reaching your potential, with training and opportunities working for Richmond and Wandsworth Councils.  

This is a unique opportunity, working within a shared staffing arrangement that supports two sovereign councils, covering Inner and Outer London areas, and serving half a million residents.

For an informal discussion about the role, please contact Ibrahim Ibrahim (Head of Support and Member Services at ibrahim.ibrahim@richmondandwandsworth.gov.uk. 

Additional Information

Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile working strategy actively supports and encourages a dynamic work environment and daily working experience. Agile working helps put the needs of our staff at the centre of everything we do, so if specific flexible working arrangements helps you with this, feel free to let us know. 

Your wellbeing and the flexible way in which you can work is and will remain a key priority for Richmond and Wandsworth Councils. We want you to thrive and feel empowered in your work!

We offer a generous holiday allowance of 40 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities. 

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Indicative Recruitment Timeline

• Closing Date: Sunday 17 March 2024 (11:59pm).
• Shortlisting Date: w/c 18 March 2024.
• Interview Date: 25 and 27 March 2024.

Useful Information:

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer, if you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

Important Information:

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.