Member Services Officer/Teller

Ballymena Credit Union Ltd (BCCU) require a Full time 37.5 Hours Per Week, Member Services Officer / Teller.

The roles will require travel to any of the Ballymena, Antrim or Randalstown offices as per the needs of the business and according to the weekly rota.

Working Pattern:

Hours are planned to be spread across Monday to Saturday, as per the rota in advance agreement with the Line Manager However, the successful individual must be able demonstrate flexibility and availability to adapt hours where requested in advance by the Line Manager

Salary: £11.44 Per Hour

About The Role

The Role: As a Member Services Officer / Teller, you will work regularly in both the face-to-face and telephone environment with members, providing the highest quality service and advice. Some of your responsibilities and duties will include:

• Acting as a first point of contact for members, assisting with their queries and requests.
• Providing advice and information to members on savings and loans, dependent on their individual needs.
• Utilising internal IT systems accurately and efficiently.
• Handling and counting large volumes of cash and dealing with lodgements and withdrawals.
• General administration including dealing with email enquiries, scanning and filing, maintaining and updating member accounts.
• Complying with all current regulatory procedures and requirements.

Company Benefits:

• 32 days’ annual leave, inclusive of 11 Bank Holidays (pro-rata for p/t employees).
• Day off for birthday
• Company Sick Pay scheme applicable after 1 years’ service.
• Staff Perks Discount Card.
• Employee Assistance Program.
• Regular complimentary team breakfasts & lunches.
• Paid training & development opportunities.
• Free unlimited tea, coffee and filtered water

The successful candidate will be required to complete a Basic Access NI security check.

Ballymena Causeway Credit Union is a trading name of Ballymena Credit Union Limited. Ballymena Credit Union Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 574110). Companies Registration No. CU00001

Ballymena Causeway Credit Union Reserve the right to enhance the above criteria in the event of an unprecedented response.

Ballymena Causeway Credit Union is an equal opportunities employer.

Required Criteria

• 5 GCES’s to include at least a ‘C’ grade or above, including English and Mathematics (or equivalent);
• Excellent communication and team working skills
• Excellent numerical skills
• Confidence in using IT packages such as Microsoft Word, Excel, Office etc.
• Ability to converse with customers effectively and in a professional manner

Desired Criteria

• 1 years experience within the last 5 years as a cashier within a bank, credit union, post office, building society, bookmakers or have strong retail experience
• Excellent customer service skills
• 2 A-levels (or equivalent) at Grade C or above
• Knowledge of Credit Union principles and ethics

Skills Needed

Customer Service, Ability to Identify and Anticipate needs, Communication

Salary

£11.44 per hour