Member Services & Support Officer

'Make The World a Better Place' London Capital Credit Union

Member Services & Support Officer

We are looking for people to join our friendly team. London Capital Credit Union is one of the UK's largest credit unions, a not-for-profit savings and loans co-operative based near Archway tube station in north London. We encourage people to save rather than borrow, but we also provide low-cost loans at times of need. We offer a real alternative to high interest borrowers and loan sharks by offering a route out of debt. Operating in the fiercely competitive financial services market, the credit union provides high quality products to a growing membership and a real opportunity for career progression.

Members Services & Support Officer

Hours: Thirty-eight hours per week (part time, flexible working options)

Period: Permanent, 3-month probation period.

Pay: GBP28,404pa, - GBP14.37p per hour, plus staff bonus scheme and up to 6% contribution to pension scheme.

Reports to: Deputy Manager (Operations)

Main purpose and scope of the Member Services Officer

To promote active membership whilst ensuring that administrative tasks are carried out in a timely, accurate and efficient manner.

Main duties & responsibilities

The main areas of the job will be to:

• To promote active membership, and take up of savings and loans products
• Ensure that members feel valued and welcome in dealings with the credit union
• Customer service - Dealing with member enquiries by post, telephone, email, website & App
• Accurate inputting of data into various IT systems.

Person Specification - Member Services & Support Officer

Administrative or clerical experience- Essential

Customer service experience-Essential

Experience of using a range of ICT efficiently-Essential

Competencies

A friendly and outgoing manner with an ability to make a good first impression-Essential

Proven skills in accurate record keeping & policy adherence-Essential

Good self-organisational skills-Desirable

Works well in teams-Essential

Good verbal and written communications skills in English - Essential

Other

Flexible with respect to working hours and tasks-Essential

A knowledge and understanding of the credit union movement-Desirable

A commitment to the aims and objectives of the credit union movement-Desirable

To apply to the customer service role please send your CV and a covering letter that MUST evidence how you meet the main duties & responsibilities of this role.