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SalaryJob details of the Membership Administrator:
- Salary: £21,500 - £23,500 p/a
- Hours: Monday - Friday 8:45am-5:00pm
- Company pension
As the Membership Administrator, there are three keys areas:
Customer Service:
- Acting as primary call-taker for all members, directing incoming calls as appropriate.
- Anticipate the customer’s needs and ensure expectations are always exceeded.
- Respond to enquiries in a timely and efficient manner.?
- Assist with the completion of SSIPs or similar.
Sales:
- Identify sales opportunities when communicating with their members, up- and cross-selling as appropriate.
- Outbound calling to members to generate new business opportunities.
- Assist in booking service reviews and meetings.
- Maintain a flexible, positive, can-do attitude and going above and beyond to exceed our customers’ expectations.
- Arrange and/or attend sales meetings with prospective new members.
- Liaise with new and existing members regarding contracts.
Administration:
- Process training and consultancy bookings on their internal booking system.
- Liaise with their Service Support and Delivery teams, ensuring they deliver a first-class service all-round.
- Update and input records of all contact made on the CRM System.
- Run training reports for clients.
- Produce proposals for new work and other administrative tasks relating to front end sales.
- Monitor and follow GDPR requirements in regard to record keeping and confidentiality.
- Produce internal reports as required.
Qualifications and Experience needed as the Membership Administrator:
- Proven experience in a sales and customer service role.
- Proven experience in an administration role, competent in MS Word, Excel and Outlook.
- Ability to self-manage a demanding workload whilst remaining focussed on the task in hand.
- The ability to act as an effective team player with drive, energy and passion to motivate self and fellow team members.
- Excellent communication skills - both written and verbal - and attention to detail.
- Sound knowledge of H&S management systems and an understanding of the basic HR requirements of an organisation.
- General ability to understand the bigger impact on the business and identify opportunities for growth, innovation and improvement.
Benefits?
- Additional leave
- Bereavement leave
- Company events
- Cycle to work scheme
- On-site free parking
- Referral programme
If this is of interest to you, please apply with your CV in word format or call Emma Hutchings at the Pertemps Plymouth office for more information.
