Membership Engagement Officer

The British Society for Rheumatology (BSR) is a membership organisation that brings together expertise from across the rheumatology profession, harnessing a wide variety of experience and skills to ensure we’re supporting our members to the very best of our combined ability. Our mission is to support members to deliver the best care at all stages of the rheumatology care pathway, focusing on communication, transparency, and collaboration. 

Job Purpose 

Our members are the heart of our organisation. Supporting the rheumatology profession is our core purpose, and we’re ambitious about what we offer and how we support that membership. Our membership team is key to recruiting and retaining our members, and so we’re looking for someone who is excited about how we can continually improve what we offer. It’s a great role if you love getting out and about and meeting our members and working across teams within the organisation to drive improvements. 

The Membership Engagement Manager will work closely with the Head of Membership, Membership Manager and Membership Administrator to deliver our membership growth and retention plans and support our growing community of members ensuring they feel connected, informed and motivated to get involved. 

You will work closely with: 

• Membership team (Head of membership, Membership Manager and Membership Administrator) 
• Events, Education, Marketing and Governance teams 
• Special Interest Groups (SIGs) 
• MDT Advisory Council. The MDT Advisory Council advises on challenges across the multidisciplinary team (MDT) in paediatric, adolescent and adult rheumatology across the UK. 

Main Responsibilities 

Membership Engagement 

• Manage Special Interest Groups (SIGs) 
• Manage community specific networking meetings 
• Manage and support delivery of key membership programmes including ‘making the most of membership’ sessions, AGM and elections 
• Support membership strategy to encourage more localised engagement amongst membership 
• Manage and coordinate UK-wide Rheumatology meeting calendar to ensure opportunities to engage with members and non-members at a national level 
• Attend BSR courses and conferences to engage with the community 

Membership Growth 

• Lead on the implementation of initiatives to promote membership, including communities we work closely with 
• Monitor and regularly report on data related to Membership Engagement, identifying opportunities and risks 
• Maintain awareness of external environment, paying particular attention to collaborative opportunities 
• Attend UK-wide rheumatology meetings to engage and recruit new members 

Membership retention 

• Improve membership retention through improved communication and support 
• Identify opportunities to enhance membership value and increase our service offering 

General 

• Manage the member engagement budget 
• Provide full administrative support for the membership function 
• Respond to membership enquiries and regularly update records on the CRM. 
• Ensure membership-related content on the website is up to date 
• Work with Head of Membership to review and update membership policies and procedures 
• Support membership team-wide projects and attend and contribute to cross-departmental meetings and projects 

Please note: This role may require travel, overnight stays and weekend work, for example at our conferences. As we are a small team, you’ll have the opportunity to get involved in cross-departmental projects and support with specific tasks to support wider business needs. There are also other opportunities to get involved including our Staff forum. 

Person Specification

Essential knowledge, skills and experience

• Enthusiasm about all things membership and CRM, self-motivated and ready to get stuck in.
• Ability to work efficiently on a variety of digital platforms and learn new software packages quickly.
• Good time and project co-ordination skills with the ability to work on multiple projects simultaneously.
• Ability to engage with colleagues and collaborators and to bring them on board in line with set targets.
• Confident in managing stakeholders at all levels and dealing with external contacts.
• Ability to see opportunities and challenge convention in order to make improvements to how we deliver education, especially virtually.
• Maintain a professional and personable attitude when communicating with colleagues, members and other stakeholders.
• Proven experience in membership development.
• Experience of driving excellent customer service.
• Strong attention to detail when working with large data sets.