Membership Manager

Directors UK is the professional association of UK screen directors. It is a membership organisation representing the creative, economic and contractual interests of over 8,000 members – the majority of working TV and film directors in the UK. Directors UK negotiates rights deals and collects and distributes royalties to its members. It also campaigns and lobbies on its members’ behalf and provides a range of services including legal advice, events and career development. Directors UK works closely with fellow organisations around the world to represent directors’ rights and concerns, promotes excellence in the craft of direction and champions change to the current landscape to create an equal opportunity industry for all.  

Job role and duties

This key role is responsible for managing the work of the membership department, including assessing and registering new member applications in accordance with industry best practice and liaising directly with our members. This role is responsible for processing the membership scheme direct debit collections, maintaining members’ details on the database and ensuring that the sign up process is efficient. You will also work with other teams to effectively promote Directors UK membership to both members and non-members and be a first point of contact for members when joining. This role will also require analysis and presentation of membership data to stakeholders.

Reporting to: Director of Distribution

Key Responsibilities include the following:

• Manage and oversee the Directors UK membership scheme, including vetting applications, processing the membership packs and inputting data into the Directors UK systems in accordance with industry best practices and requirements
• Efficiently manage the Directors UK direct debit collection scheme and provide appropriate monthly reporting to the finance team
• Manage the tracking of non-member directors and/or their estates and encourage them to join
• Work with the Director of Membership and the communications team to effectively promote the Directors UK membership scheme to potential new members, and highlight the benefits of upgrading to existing members, including attending key events.
• Take the lead on strategic membership projects such as streamlining the sign up process, ensuring it remains fit for purpose, efficient and user-friendly
• Line management of the Membership Administrator, ensuring all work delivered is accurate, efficient and meets target deadlines and objectives.
• Effectively respond to members’ queries relating to membership, ensuring they are dealt with promptly and professionally
• Identify and handle the registration of the correct beneficiary of a deceased director with appropriate sensitivity, as well as dealing with any queries from them regarding their registration
• Analyse and present statistics on the composition of the membership to key stakeholders
• Maintain and clean data related to members, non-members and the membership scheme
• Ensure that all processes are well documented and catalogued and remain efficient and fit for purpose
• Ensure high levels of data governance and integrity and accuracy and in accordance to GDPR.

The above list of job duties is not exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the role.

Personal specification

Applicants should have the following qualities:

Essential Skills and Experience

Personal attributes/behaviours:

• Excellent verbal and written communication and customer service skills
• Excellent attention to detail
• Well-organised, proactive and flexible in your approach to your work
• Able to work to deadlines and cope with periodic increases in workload
• Able to collaborate across teams and work independently
• Ability to interpret and handle complex data sets

Technical:

• Proficient in Excel, Microsoft Office, Outlook, Teams, Zoom
• Experience with membership databases or CRM systems
• Confident working with multiple database systems, data sets and channels and utilising them effectively

Knowledge:

• Experience working for a membership organisation or similar
• High degree of discretion, an awareness of handling confidential data, including some knowledge of General Data Protection Regulation (GDPR)

Desirable Skills and Experience:

• Knowledge of and interest in Film & Television and the role of the director
• Knowledge of royalties and/or distribution of film and television
• Experience of working in a collective management organisation, broadcaster, producer or similar organisation.

Terms of employment

Reporting to: Director of Distribution

Salary: £40K per annum.

Hours: 9.30am - 5.30pm.

Work Days: Monday - Friday.

Location: We support a flexible, hybrid working approach with an expectation of 50% of working time in our office, and 50% working remotely. Our Directors UK office is at 4th Floor, 22 Stukeley Street, London WC2B 5LR.

Contract: Full Time permanent

Benefits:

• Holidays: 25 days per year (plus all public and bank holidays) pro rata
• Company Pension Scheme opt in entitlement
• Company Cycle to work Scheme
• Company Perkbox discounts membership
• Access to online screenings
• Annual Health Check
• Life Insurance

Directors UK is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation or age.

Applicants must have the right to work in the UK.

This appointment is subject to satisfactory references and completion of a 3-month probationary period. 

To apply please send: via the button below.

• a personal statement as to why you consider yourself suited to this role (maximum 500 words) and
• your CV 

Applications closing date: Monday 13th May, 17:30.

Interviews are due to take place:  Expected to be weeks commencing 13th and 20th May (please let us know of any access arrangements that may be necessary)

Please note that only candidates shortlisted for interview will be contacted.

Candidate Privacy Notice:

Please see our document here for full details regarding the General Data Protection Regulations 2018.