Membership Officer

Do you excel in Customer Service and Administrative tasks? Are you skilled in CRM management and Team Collaboration? Charity People are partnering with a public health organisation, based in central London and operating across the UK.

As a public health charity, they are dedicated to improving and protecting the public's health through qualifications, membership, digital learning, publishing, accreditation, national and regional programmes, and policy and campaigning work.

As a Membership Officer, you will play a key role in supporting the Membership & Educational Services Team and collaborating with wider teams to ensure effective administration of the Membership service.

Membership Officer
Location: London - Hybrid (1 day per week in office)
Duration: Until early December
Start Date: 11th July
Pay: £14.84 per hour (Equivalent to £27,000 FTE)
Working pattern: 35 hours per week, Monday to Friday, 9am-5pm

About the role:
o Support the Membership Executive with membership activities, including handling calls and enquiries from new and existing members, providing high-level customer service, and updating the CRM database.
o Maintain membership records, process applications, generate and distribute reminder notices, invoice membership subscriptions, and maintain accurate records.
o Support the maintenance of the CRM system and associated activities.
o Administer and prepare monthly reports related to direct debit functions, including updating DD rejections and contacting members as needed.
o Support and develop membership events in coordination with the marketing team.
o Assist in developing membership recruitment and retention strategies.
o Contribute to the marketing and communications strategy for Membership, including writing social posts, collating member spotlights, writing copy for the newsletter, and identifying target audiences for marketing campaigns.
o Support the administration of membership webinars as required.
o Perform any other activities necessary to support the Membership & Educational Services team.

About you:
The ideal candidate will possess high digital literacy and confidence in using Microsoft Office packages, alongside the ability to manage a varied workload, prioritise tasks, and meet deadlines efficiently. You will demonstrate a high standard of communication skills, including written, verbal, and listening, and will be capable of working accurately with excellent attention to detail. The ability to work collaboratively in a team setting and provide support to colleagues is essential. Additionally, experience in administering a CRM system is required.

How to Apply:
If you are interested in this opportunity and are available immediately for interview and to start on 11th July, please apply without delay as we are reviewing applications on a rolling basis.

Closing date: 2nd July at 5pm
Interview: Friday 5th July via Teams
Start: Thursday 11th July

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.