Merlin Helicopter Force Support Coordinator

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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Merlin Helicopter Force Support CoordinatorRNAS Culdrose, CornwallFull time, Permanent 38 hours per week
- Monday
- Friday Competitive salary plus benefits
Serco are recruiting for a Merlin Helicopter Force Support Coordinator to join the team based at RNAS Culdrose in Cornwall. This role forms part of the AESAS team and will manage the requirements for ASE/ASSE/HUSLE, modular Support and tooling to support Merlin Helicopter Force (MHF) tasking. This role will also oversee the maintenance and control of ASE/ASSE/HUSLE, modular support and tooling AinU’s and act as the MHF lead Joint Asset Management and Engineering Solution (JAMES) Officer subject matter expert and mentor on site.
Main Accountabilities:
- Assisting MHF units with the preparation and recovery of Squadron mobile equipment.
- Providing ASE/ASSE/HUSLE subject matter expert advice and mentoring to MHF SSRs when required.
- Provide subject matter expert advice in order to produce standardised ASE/ASSE/HUSLE risk assessments and COSHH assessments for MHF and conduct termly, minutes reviews with MHF Support Senior Rates (SSRs)
- Provide subject matter expert advice and assistance to MHF SSRs for the booking, transportation and packing of Squadron mobile equipment (including ISO container packing and transport of dangerous goods)
- MHF Support Equipment Coordinator is authorised to:
- Liaise with DSAE(M) and CPOMER in all areas regarding JHC, DT or Navy Command relating to their primary purpose.
- Liaise with TAS internal units/sections and appropriate Industry parties on matters concerned with primary and secondary purposes.
- Sign all engineering documentation as appropriate in pursuance of his primary and secondary purposes.
- Support Equipment Coordinator is to liaise daily/weekly with Sqn SSR’s on all matters relating to ASSE/GSE/HUSLE, Modular Support and Tooling. From this, assess and action where necessary (i.e., movement of assets/escalation of issues/conduct servicing) to maintain Sqn OC
- Aid the Sqn’s in the preparation/recovery of embarked support equipment as required by MHF OPS schedule.
- Update relevant electronic data tracking systems on completion of servicing conducted.
- Conduct Mobile Scissor lift and Maritime staging instructional duties when requested by MHF Sqn’s.
- Produce/Review Support Risk/COSHH assessments where necessary.
- Ensure the Serco AESAS Support Manager is to be made aware of all business risks.
- Ensure all verbal and written customer complaints and Quality issues are brought to the attention of the Serco AESAS Support Manager
What you’ll need to do the role:
- Must have 5 years’ experience in military/industry airworthiness environment equivalent
- Recent Merlin HM MK2 experience at MAM-P Authority Level G
- Write-access to RESOLVE, JAMES, GOLDesp, MJDI and CIETP electronic systems
- FG011SSC or equivalent
- Trained to conduct servicing on ASE/GSE/HUSLE equipment.
- Certified to deliver Mobile Scissor Lift and Maritime Staging training
- Ability to be a trained ISO packer
- To be able to be a certified as a Risk Assessor
- Be certified as a Tool Controller
- Completed all mandatory MoD, NCHQ and local training courses iaw extant policy and regulation pertinent to civilian contract personnel working within the RNAS Culdrose Military Maintenance Organisation (MMO)
- A good working knowledge of the following OF Health and Safety, the Control of Substances Hazardous to Health (COSHH) Regulations, Tool Control and Quality Practices, Engineering and Asset Management Systems
- Completed a Maintenance Human Factors Course
- An understanding and proven experience of Airworthiness Engineering Safety and Compliance iaw Regulatory and Legislative requirements (MAA and MAOS)
- Good people management experience
- A good capability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure whilst maintaining operational outputs
What we offer:
- Competitive salary plus benefits
- Up to 6% contributory pension scheme.
- 25 days annual leave
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more.
- Access to a wide range of discounts and exclusive deals such as Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Merlin Helicopter Force Support Coordinator
RNAS Culdrose, CornwallFull time, Permanent 38 hours per week
- Monday
- Friday Competitive salary plus benefits
Serco are recruiting for a Merlin Helicopter Force Support Coordinator to join the team based at RNAS Culdrose in Cornwall. This role forms part of the AESAS team and will manage the requirements for ASE/ASSE/HUSLE, modular Support and tooling to support Merlin Helicopter Force (MHF) tasking. This role will also oversee the maintenance and control of ASE/ASSE/HUSLE, modular support and tooling AinU’s and act as the MHF lead Joint Asset Management and Engineering Solution (JAMES) Officer subject matter expert and mentor on site.
Main Accountabilities:
- Assisting MHF units with the preparation and recovery of Squadron mobile equipment.
- Providing ASE/ASSE/HUSLE subject matter expert advice and mentoring to MHF SSRs when required.
- Provide subject matter expert advice in order to produce standardised ASE/ASSE/HUSLE risk assessments and COSHH assessments for MHF and conduct termly, minutes reviews with MHF Support Senior Rates (SSRs)
- Provide subject matter expert advice and assistance to MHF SSRs for the booking, transportation and packing of Squadron mobile equipment (including ISO container packing and transport of dangerous goods)
- MHF Support Equipment Coordinator is authorised to:
- Liaise with DSAE(M) and CPOMER in all areas regarding JHC, DT or Navy Command relating to their primary purpose.
- Liaise with TAS internal units/sections and appropriate Industry parties on matters concerned with primary and secondary purposes.
- Sign all engineering documentation as appropriate in pursuance of his primary and secondary purposes.
- Support Equipment Coordinator is to liaise daily/weekly with Sqn SSR’s on all matters relating to ASSE/GSE/HUSLE, Modular Support and Tooling. From this, assess and action where necessary (i.e., movement of assets/escalation of issues/conduct servicing) to maintain Sqn OC
- Aid the Sqn’s in the preparation/recovery of embarked support equipment as required by MHF OPS schedule.
- Update relevant electronic data tracking systems on completion of servicing conducted.
- Conduct Mobile Scissor lift and Maritime staging instructional duties when requested by MHF Sqn’s.
- Produce/Review Support Risk/COSHH assessments where necessary.
- Ensure the Serco AESAS Support Manager is to be made aware of all business risks.
- Ensure all verbal and written customer complaints and Quality issues are brought to the attention of the Serco AESAS Support Manager
What you’ll need to do the role:
- Must have 5 years’ experience in military/industry airworthiness environment equivalent
- Recent Merlin HM MK2 experience at MAM-P Authority Level G
- Write-access to RESOLVE, JAMES, GOLDesp, MJDI and CIETP electronic systems
- FG011SSC or equivalent
- Trained to conduct servicing on ASE/GSE/HUSLE equipment.
- Certified to deliver Mobile Scissor Lift and Maritime Staging training
- Ability to be a trained ISO packer
- To be able to be a certified as a Risk Assessor
- Be certified as a Tool Controller
- Completed all mandatory MoD, NCHQ and local training courses iaw extant policy and regulation pertinent to civilian contract personnel working within the RNAS Culdrose Military Maintenance Organisation (MMO)
- A good working knowledge of the following OF Health and Safety, the Control of Substances Hazardous to Health (COSHH) Regulations, Tool Control and Quality Practices, Engineering and Asset Management Systems
- Completed a Maintenance Human Factors Course
- An understanding and proven experience of Airworthiness Engineering Safety and Compliance iaw Regulatory and Legislative requirements (MAA and MAOS)
- Good people management experience
- A good capability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure whilst maintaining operational outputs
What we offer:
- Competitive salary plus benefits
- Up to 6% contributory pension scheme.
- 25 days annual leave
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more.
- Access to a wide range of discounts and exclusive deals such as Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

Proud member of the Disability Confident employer scheme