MI/BI Analyst

MI/BI Analyst (Contract)
Duration: 12 Months (Possibility for Extension)
Location: London/Hybrid
Rate: A highly competitive Umbrella Day rate is available for suitable candidates
Role Purpose
As part of the new Business Service Management (BSM) Group, the MI/BI Analyst will support the Business Service Management Lead with the ingestion and analysis of source data, the development of analytics to understand dependencies and trends, and the production of KPI and KRI dashboards which support the Business Service Owners (BSO) to manage and drive direction of the firm's e2e Business Services.
The Analyst will work with source repository owners for Key Operational, Performance, Resilience and Risk functions, the Analytics & Insight Team and Business Service Owners to drive the design, analytics and MI production of Business Service KPIs and KRIs.
Key Responsibilities:
Responsible for the creation of the Analytics standards by which Business Services are measured
Responsible for the design of datasets and data models associated with Service operations, performance, resilience, risk and change and translating into insightful outputs
Responsible for design and implementation of MI dashboarding and utilisation of appropriate tooling to meet demands for hard-copy presentation as well as active dynamics.
In collaboration with key stakeholders in the provision of key service operations, develop processes and design to ensure required data is available, accurate and timely to support Analytics requirements.
In collaboration with BSM Lead and working with BSO's and BSM Service Analysts support identification of key metrics both specific to the service as well as more holistic in the spirit of enterprise reporting.
In Collaboration with BSM Lead help facilitate the creation and maintenance of the Enterprise Operations Committee providing 1LoD led non-financial governance of firm Operations in EMEA.
Responsible for the creation, publication and delivery of BSM Analytics education and communication
Collaborate with the Analytics & Insight Team to align to best practice standards
Collaborate with the Analytics community to share ideas and insights.
Support selection / utilisation of service management and analytics/MI/Dashboarding tooling
Provide guidance to Business Service Analysts for the deployment and maintenance of service KPIs and KRIs
Support the Head of BSM to deliver the BSM Strategy.
Skills & Experience:
Experience working with cross-functional Operational teams to identify, scope and develop data analytics solutions, ideally associated with service management
An outstanding problem solver who is has an analytical mindset, is inquisitive and excellent with technology enabling a creative approach to solution scoping and delivery.
Core competency in SQL along with proficiency in at least one other programming language e.g. Python
Strong data manipulation, data preparation and data modelling skills along with solid experience of using a variety of relevant tools and techniques, ideally including Alteryx.
Experience with using Power BI and/or Tableau to develop data driven dashboards.
Experience of working with ServiceNow
Experience working with cloud environments & components (e.g. AWS, Azure)
Demonstrable experience of working on projects with diverse and complex data sets and all data types.
Ability to manage analytics products using appropriate version control methods, experience using Git Repository would be a bonus.
Excellent communication skills with the ability to tailor the delivery and content to the audience
Experience of working in the financial services industry and knowledge of data related regulatory requirements for financial service sector
Experience of applying appropriate testing methodologies for analytics engineering to quality assure development.
Effective written and verbal communication skills
Experience of working with or within Service Management, Business Architecture or Transformation functions beneficial.
Candidates will need to show evidence of the above in their CV in order to be considered.
If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team.
We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.