MIS Advisory Officer- SIMs

This position involves providing consultancy, training, and support for SIMS and Arbor products. The post holder will be responsible for:
1. Supporting the SIMS and Arbor platforms.
2. Creating and delivering training materials.
3. Offering exceptional support and guidance to over 700+ schools alongside an experienced team.
The ideal candidate should have prior experience in Assessment within a Primary or Secondary School setting. Their role will involve advising schools on issues related to pupil attainment and school effectiveness using the specified software service packages. They will work both remotely (via phone and internet) and face-to-face with schools, providing training on product modules from basic to advanced levels.
Additionally, the post holder should have experience in Exams and Assessment provision, preferably with knowledge of advanced reporting. Their service delivery should align with agreed standards, and they will collaborate with internal teams and external organizations, including Local Authorities and software providers.

Job title:

MIS Advisory Officer- SIMs

Job Description:

What you’ll be doing:

• To resolve problems relating to SIMS and ARBOR support, in a timely and effective way by telephone, remote support or site visit.

• To assist in the design and delivery of technical training and seminars to Entrust customers, users and staff.

• To have specific Assessment knowledge (both primary and secondary) in ARBOR and/or SIMS systems

• Advance revenue opportunities through awareness of customer requirements and through effective marketing of all available support services

• Maintain an awareness of the services, LA or Department of Education developments and relevant legislation, statutory obligations and advise customers (and/or partners) accordingly.

• To provide a range of SIMS consultancy, on-site school support, office based and remote support and training services to schools. Encouraging the development of customer skills and championing the most effective use of SIMS software to both raise pupil attainment and improve school effectiveness.

• Deliver training as required to a wide range of ability levels.

• Ensure appropriate communication with customers and users where there are problems with, or changes to the delivery of their support services.

What we are looking for:

• Proven experience in a related role

• Experience of SIMS/SIMS PRIMARY, Arbor or similar packages

• Experience of Reporting functions within similar packages, alongside broader functionality

• The ability to develop, design and update training materials, documentation and key information within specific subject areas and disseminate to both customers and Capita Entrust colleagues through the appropriate lines of communication.

• Excellent analytical and problem solving skills

• Professional approach with a positive attitude to delivering high quality work

• Strong communication skills – both verbal and written communication and a good telephone manner

• Excellent knowledge of Microsoft Office and cloud based services– i.e. Office 365, Google

About Government Services

For more than 30 years Capita has been working across the public and private sectors, solving the complex challenges of our clients, increasing productivity, enhancing their use of technology and data, improving customer and public services and adding value to the UK and local economies.

Capita is committed to the local government sector and is the market leader in the delivery of Planning Resilience Services to Local Authority clients. We have worked with over 100 Local Authority clients nationwide, and have an outstanding track record of providing Development Management & Planning Policy and Consultancy services.

What’s in it for you?

• A salary of £27,000

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

• You’ll get the chance to follow your chosen career path anywhere in Capita.

You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Looking to discover more? Let your line manager know, then choose ‘Apply now’ to fill out our short application and send us your CV.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

Stafford

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent