Mobile Operations Analyst

An exciting opportunity has opened in West Midlands Police's Mobility Competency Centre for an individual who is eager to shape the use of mobile technologies in West Midlands Police. Mobile technology is pivotal in how West Midlands Police conducts day-to-day activities, enhancing our operational capabilities to provide an improved service for the public of the West Midlands.As Mobile Operations Analyst you will work in the Delivery Management function of IT & Digital alongside a committed and enthusiastic team of developers and mobility experts.
The primary responsibility of this role is delivering new mobile technologies with a focus on taking applications through the lifecycle, supporting product assessment from request through development and delivery. You will also facilitate the reporting on the successful operational use of the force's digital technologies, working closely with the organisation and the wider supply chains to ensure maximum effectiveness.
We would welcome applications from candidates with experience and ability to:

• Manage application requests though the development or procurement lifecycle.
• Design and implement Management Information solutions (e.g. reports).
• Design and implement Key Performance Indicators (e.g. dashboards).
• Communicate with users, customers, and stakeholders at all levels of seniority.
• Participate in or chair meetings both internally and externally.
• Develop and maintain customer facing documentation (FAQs, user guides etc.)

Desirable Skills:

• Experience in coordinating the successful release of a new technology or capability in terms of business readiness and early life technical support.
• Ability to analyse and evaluate the user experience of digital technologies such as mobility.
• Excellent interpersonal skills with the ability to confidently interact and empathise with all customers, users, and suppliers.
• The ability to assess information and provide insight to a variety of stakeholders.
• Excellent presentation and written skills.
• Strong analytical skills.
• Ability to produce management reports, policy documents and comprehensive working papers including recommendations and implementation of documents.
• Flexibility to use a variety of supporting technologies and to be innovative.
• Proven track record in understanding the need of customers/users.
• Experience with PowerPlatform and other M365 products.

Desirable Knowledge:

• Experience and understanding of mobile technologies.
• Good working understanding of Android Enterprise and MDM Platforms
• Experience and understanding of performance monitoring.
• Experience and understanding of KPIs.
• An understanding of benefits management.
• Good understanding of functionality, usability and user experience concepts, principles, and standards as they apply to digital technology.
• Understanding of differences and benefits of Mobile Apps, Desktop Apps and Progressive Web Apps
• Understanding of future trends and how they might be applicable to West Midlands Police.
• Good understanding of waterfall and agile delivery methodologies.
• Understanding of project management methodologies (e.g. PRINCE2).

Extra Information
Working within IT & Digital is rewarding; we offer the opportunity to work in a large organisation where people can develop their skills, knowledge, and careers in an encouraging and flexible environment. Our benefits include:

• 28 days holiday (plus bank holidays) rising to 33 days after five years' service.
• Access to a Corporate Health Cash Plan and wellbeing support services.
• Modern working environment in central Birmingham with established agile working practices using industry-leading remote working technologies.
• Opportunity to save on travel costs through a Corporate Travel Scheme.

Interviews

• The application process involves a short pre-prepared case study to provide you the opportunity to demonstrate how you would approach a real-world scenario followed by a competency-based interview.
• Interview date is TBD

To learn more about the team and the work the Mobility and Automation Centre does, a number of case studies are available at https://linktr.ee/wmpmobility
Vetting: Successful applicants will be required to pass Management vetting and Security Clearance prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.
Medical: Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.
West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a 'Disability Confident Interview Scheme' - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.
It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.
Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities