Mortgage Administrator

Mortgage Administrator
North Leeds (Horsforth)
£23,000
Monday - Friday
Vibrant office environment with excellent career development opportunities!
Your responsibilities will be to provide first class, dedicated, administrative support in the processing and follow up to completion of mortgage and life cases.
To be the point of contact for lenders, clients and consultants during the processing period, via all communication channels.
Office Assistant duties will include:
* Answer telephone calls, take and distribute messages
* Check answerphone for messages throughout the day
* Check documentation for new applications to ensure complete
* Chase missing documentation and log information on spreadsheets/system
* Input applications on to database
* Progress mortgage applications from start to completion liaising with lenders, clients, solicitors and other parties as necessary
* Progress insurance applications - including chasing GP reports and further information needed from the clients
* Start insurance policies on exchange/completion
* Ensuring completions of mortgages and policies are correctly logged on the MIDAS system to ensure commission payments are requested
* Keep accurate notes and workflow on MIDAS system
* Keep accurate and compliant case folders at all times
* Ensure commission payments are received in agreed timescales and chasing MAB bankings if not
* Follow procedures relating to GDPR and confidentiality at all times
* Support the administration team as required (holiday & sickness cover etc)
* Must be able to prioritise workload and work under pressure to meet deadlines
* Post - scanning onto the system and distributing to the relevant person via email
* Contacting existing clients whose mortgage deals are due to expire to book in with our remortgage team for new rates in line with company service levels
* Any other duties as required
Person Specification:
* Previous admin / sales progression experience (preferably in the either conveyancing, or financial services) or sales/telesales background.
* Articulate, with excellent verbal and written communication skills.
* Enthusiastic, with flexible, positive, can do attitude.
* Professional telephone manner, showing confidence and patience when dealing with customers and clients.
* Showing commitment to excellent customer service.
* Ability to work accurately and possess a right first time mentality.
* Ability to work on own initiative as well as being a team player.
* Able to prioritise workload, and work under pressure to meet deadlines.
* Evidence of mortgage processing experience.
* Good keyboard skills, competent in MS Office.
CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.