Mortgage Administrator

Join a friendly and dynamic team as a Mortgage Administrator!
The team pride themselves on being a leading HNW mortgage brokerage. Their core mission is to provide exceptional customer service and unwavering support to clients throughout their mortgage journey.
The Mortgage Administrator role
As a key member of the team, you'll play a vital role in assisting both clients and advisers, ensuring a seamless mortgage and protection process. With a focus on delivering exceptional service, maintaining strict compliance standards, consistently sticking to the process, and offering additional services such as Will drafting and Financial Planning, providing clients with a holistic support package.
Mortgage Administrator key responsibilities.

• Engage with clients, lenders, solicitors & advisers, addressing queries, offering guidance on the mortgage process, and providing excellent customer service.
• Obtain necessary documentation and information for lenders, ensuring compliance and uploading documents to lender portals.
• Discuss additional services with clients, creating opportunities for uncapped commission.
• Problem solving skills - pro actively liaising with BDMs & solicitors to resolve problems in a timely manner.
• Manage Mortgage & Protection administration from start to finish.
• Maintain a clean and reflective company pipeline.
• Demonstrate the ability to follow processes effectively.
• Consistently achieve and exceed targets, driving success for both yourself and the team.

Mortgage Administrator Package

• Office based Monday - Friday 9am - 5pm
• Salary up to £35k depending on experience
• Bonus and Performance incentives

Mortgage Administrator requirements

• Previous mortgage administration experience is essential
• Strong attention to detail and excellent organisational skills.
• Exceptional time management and phone manner.
• Ability to work under pressure and manage multiple priorities.
• Knowledge of mortgage processes and regulations.
• Proficiency in Microsoft Excel, Microsoft Teams, and lender portals.
• Great computer skills.
• Experience uploading documentation to lender portals.
• Exceptional customer service skills.

Think that this role is right for you?
Contact us to arrange a call, we’d love to find out more about you.