Mortgage Administrator

Join a friendly and dynamic team as a Remote Mortgage Administrator!
The team pride themselves on being a leading mortgage brokerage with a stellar reputation and over 70 awards in the past six years. Their core mission is to provide exceptional customer service and unwavering support clients throughout their mortgage journey.
The Mortgage Administrator role
As a key member of the team, you'll play a vital role in assisting both clients and advisers, ensuring a seamless mortgage and protection process. With a focus on delivering exceptional service, maintaining strict compliance standards, consistently sticking to process, and offering additional services such as Will drafting and Financial Planning, providing clients with a holistic support package.
Embrace the flexibility of the hybrid working model, where you can work from the comfort of your own home while enjoying the option to visit our Bath office as little or as often as you prefer - with a minimum requirement of once a month. As part of the team, you'll benefit from uncapped commission opportunities stemming from will and wealth referrals.
Mortgage Administrator key responsibilities.

• Engage with clients, lenders, solicitors & advisers, addressing queries, offering guidance on the mortgage process, and providing excellent customer service.
• Obtain necessary documentation and information for lenders, ensuring compliance and uploading documents to lender portals.
• Discuss additional services with clients, creating opportunities for uncapped commission.
• Problem solving skills - proactively liaising with BDMs & solicitors to resolve problems in a timely manner.
• Manage Mortgage & Protection administration from start to finish.
• Maintain a clean and reflective company pipeline.
• Demonstrate the ability to follow processes effectively.
• Consistently achieve and exceed targets, driving success for both yourself and the team.

Mortgage Administrator Package

• Remote - One monthly meeting per month in the Bath office
• Monday - Friday 9am - 5pm
• Salary £20k - £24k depending on experience
• Uncapped Commission for Will & Wealth referrals
• Bonus and Performance incentives
• 23 days holiday + Bank holidays
• Social events and seasonal party events

Mortgage Administrator requirements

• Work from home with a monthly face-to-face meeting at the Bath office.
• Previous mortgage administration experience is required.
• Strong attention to detail and excellent organisational skills.
• Exceptional time management and phone manner.
• Ability to work under pressure and manage multiple priorities.
• Knowledge of mortgage processes and regulations.
• Proficiency in Microsoft Excel, Microsoft Teams, and lender portals.
• Great computer skills.
• Experience uploading documentation to lender portals.
• Exceptional customer service skills.

Think that this role is right for you?
Contact us to arrange a call, we’d love to find out more about you.