Address
Form of work
SalaryWe are currently recruiting for a unique and exciting role on behalf of our client based in Bournemouth.
They are a fast-growing B Corp Certified business that pride themselves on delivering exceptional service to their clients and now require a Move Specialist to join their team.
The Role:
The right candidate will provide appointment support to the Sales Specialist team, arranging quality appointments and overseeing customer communication channels including telephone, live chat and email.
Duties:
- Contacting home movers over the telephone, booking them in for a home setup call with the Sales Specialists
- Explaining to customers how the company can help them throughout the move process
- Dealing with any objections and using closing techniques
- Working to achievable targets
- Managing and coordinating departmental email inboxes, ensuring internal response times are achieved inline with SLA's
- Responding to incoming customer queries via live chat
- Answering general customer queries via inbound lines
- Providing appointment support (e.g. rearranging appointments) for the Sales Specialist team
- Working through our internal dialler system, arranging appointments for customers who have expressed an interest in our service
Skills and Experience required:
- Confident & natural communicator
- Great people skills with a positive mindset
- Exceptional attention to detail and organisational skills
- Experience of a contact centre environment
- Comfortable with a phone-based role
- Customer centric and ethically-minded
- Experience using CRM or similar database software
- A passion for helping make the world a better place
Benefits:
- 24 days annual leave plus bank holidays plus birthday off
- Enhanced Maternity and Paternity Leave
- Bereavement and Compassionate Leave
- Sabbatical Policy
- Access to an Independent Wellbeing Coach and Wellness events
- Free flu vaccines
- Regular charity events/volunteering opportunities & sustainability incentives
- Company sick pay
- Monthly company days
- Excellent progression opportunities
Hours: Monday to Friday, 9am - 5:30pm - 37.5 hours per week
Hybrid position: 2 or 3 days from the office
