Move Executive - Fixed Term Contract

Move Executive - Bournemouth - Up to £25,000 - Fixed Term Contract

Are you a student seeking full time employment on a Fixed Term Contract until September?

If so, then we have the role for you!

Our client based in Bournemouth is recruiting for a number of positions for students during spring and summer. This is a unique and exciting opportunity to work for a fast growing and innovative organisation offering a great working environment, ongoing support as well as a mix of both office and hybrid working.

The role will suit candidates with a professional and confident approach to work, a positive attitude and telephone manner.

Our client is a fast-growing B Corp Certified business that pride themselves on delivering exceptional service to their clients a seeking people to work as Telephone Executives assisting clients with their home moving requirements.

The role:

The right candidate will provide appointment support to the Sales Specialist team, arranging quality appointments and overseeing customer communication channels including, telephony, live chat and email.

Duties:

• Contacting home movers over the telephone, booking them in for a home setup call with the Sales Specialists
• Explaining to customers how the company can help them throughout the move process
• Dealing with any objections and using closing techniques
• Working to achievable targets
• Managing and coordinating departmental email inboxes, ensuring internal response times are achieved
• Responding to incoming customer queries via live chat
• Answering general customer queries via inbound lines
• Providing appointment support (eg. Rearranging appointments) for the Sales Specialist team
• Working through our internal dialler system, arranging appointments for customers who have expressed an interest in our service

Skills and Experience required:

• Confident & natural communicator
• Great people skills with a positive mindset
• Exceptional attention to detail and organisational skills
• Experience of a contact centre environment
• Comfortable with a phone-based role
• Customer centric and ethically-minded
• Experience using CRM or similar database software
• A passion for helping make the world a better place

Benefits:

• 24 days annual leave plus bank holidays plus birthday off
• Enhanced Maternity and Paternity Leave
• Bereavement and Compassionate Leave
• Sabbatical Policy
• Access to an Independent Wellbeing Coach and Wellness events
• Free flu vaccines
• Regular charity events/volunteering opportunities & sustainability incentives
• Company sick pay
• Monthly company days
• Excellent progression opportunities

Hours: Monday to Friday, 9am - 5:30pm - 37.5 hours per week

Hybrid position - 2 or 3 days from the office