Customer Service Advisor

Job Title: Customer Service Advisor
Location: Ringwood, Office Based
Salary: £11.50 per hour
Working Hours: Full-Time, 40 hours per week
Shift Patterns:

• Morning Shift: 9:00 am - 5:00 pm
• Afternoon Shift: 1:00 pm - 9:00 pm
• Evening Shift: 5:00 pm - 2:00 am

Are you a customer-centric individual with a passion for providing excellent service? Join our team as a Customer Service Advisor based in our Ringwood office. We're seeking enthusiastic individuals with various levels of Customer Service experience to be part of a dynamic team.
Key Responsibilities & Accountabilities:

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  Customer Support: Provide exceptional Customer Service via various channels, including phone, email, and chat.
• 
  Issue Resolution: Resolve customer inquiries, concerns, and issues promptly and professionally.
• 
  Product Knowledge: Develop and maintain a thorough understanding of the company's products and services.
• 
  Communication: Communicate effectively with customers, colleagues, and other departments to ensure a seamless customer experience.
• 
  Shift Flexibility: Work on a rotational shift basis covering three different shift patterns between 9 am and 2 am.
• 
  Adaptability: Handle a variety of Customer Service tasks and adapt to changing priorities.
• 
  Documentation: Accurately document customer interactions and feedback in the system.
• 
  Team Collaboration: Collaborate with team members to share insights and improve overall customer satisfaction.

Requirements:

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  Customer Service Experience: All levels of Customer Service experience considered.
• 
  Communication Skills: Strong verbal and written communication skills.
• 
  Adaptability: Ability to work in a fast-paced environment and adapt to different situations.
• 
  Problem-Solving: Excellent problem-solving skills with a proactive and positive approach.
• 
  Shift Availability: Flexibility to work between 9 am and 2 am on a rotational shift basis, Monday to Friday.

Benefits:

• Competitive hourly rate of £11.50.
• Office-based role in a vibrant and supportive team environment.
• Opportunities for career growth and development.

How to Apply:
If you are passionate about delivering exceptional Customer Service and thrive in a dynamic environment, we invite you to apply. Please submit your resume along with a brief cover letter outlining your relevant Customer Service experience.

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.