Customer Services / Customer Success Advisor

Customer Service Executive/Customer Success Advisor
 
Salary: £23,000 - £25,000
*plus you will earn an additional bonus of approximately £3000 per year
£28,000 OTE/uncapped and this will be paid quarterly
Plus, fantastic benefits like no other organisation and include.

• Private Medical Insurance (after successful completion of probation)
• Company pension (NEST)
• Team Bonus Scheme
• Onsite Café
• Great training and progression opportunities
• Friendly working environment
• Dog friendly

Location: Wickham/Botley area – you will work three days in the office and two days from home each week.
 
Hours of work: 35 hours per week across 5 days
 
Providing an all-round care to your customers including answering the telephone and assisting with any customer queries, supporting the Customer Success Team Leader with the on-boarding of customers through TEAMS/Zoom meetings and carrying out the administrative processes required thereafter.  
 
My client has a small, close-knit team and an informal, friendly environment. They care greatly about our people and their customers, so you will receive the support, development and leadership needed to thrive. This is a fantastic opportunity to join the company at an exciting stage of expansion and development.
 
Key Duties will include:

• Undertaking customer care and sales administration.
• Working with customers through the various phases of their journey.
• Assisting customers with various enquiries via email and telephone as well as in person and virtually
• Developing and maintaining excellent relationships with all customers- Managing their accounts and expectations.
• Guiding and facilitating customers through on-boarding, demos and best practice.
• Supporting the Customer Success Team Leader in making calls to customers to update them and manage expectations.
• Answering calls from customers, providing a first-line response service
• Addressing and resolving customer queries and complaints professionally.
• Communicating and collaborating with internal team members to ensure the best possible customer experience.
• Developing a thorough understanding of new and existing customer needs and requirements to contribute to the longer-term business strategy.

The ideal Customer Service Advisor/Customer Success Advisor will have/be:

• Experience of working in a customer-focused environment, providing a front-line service.
• Able to build and manage relationships with customers, ensuring an exceptional level of service.
• Able to manage own workload.
• Proactive in approach to building customer and partner relationships.
• Strong listening skills with the confidence to ask questions to maximise the effectiveness of training and development.
• Committed to continued professional development.
• Strong team player.
• Full UK Driving Licence and access to a car.
• Excellent communication and customer care skills.
• Positive and enthusiastic with the confidence to speak to customers on the telephone.
• Extremely organised.
• Experience in managing professional relationships.
• Experience of handling customer complaints
• Excellent problem-solving skills.
• Strong IT skills including experience of using Office 365.

To be considered please submit your CV asap.