Address
Salary Multi-Skilled Operator
Job title: Multi-Skilled Operator
Salary: £26,000 per annum
Location: Herbert Smith Freehills - Exchange House, Primrose Street, London, EC2A 2EG
Contract: Permanent, full time
Hours: 37.5 hours per week
Shifts: 7.5 hour shifts worked Monday through Friday between the hours of 07:00 - 22:00
Work model: In person
Williams Lea seeks a Multi-Skilled Operator to join our team!
Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.
Sound good so far? Then this is the perfect position for you, and you are just the individual that we are looking for!
Purpose of the Role:
As a Multi-Skilled Operator you are proactive and an excellent communicator with proficiency in customer service and reprographics. This role manages daily operations and administration including taking inventory, ordering stock, audio/visual triage, mail distribution, client communications, and reception cover. The ideal candidate is eager to learn and has the attention to detail necessary to complete multiple requests in a timely fashion. If selected, you will have the opportunity to work on a team that offers coaching and support in all areas. Apply today!
Key Responsibilities
- Ensure all deadlines are met and renegotiate those that are unachievable in a proactive fashion by liaising directly with the client
- Escalate issues to the line manager where necessary
- Ensure that all logs, forms and work-related administration are completed in an appropriate manner
- Escalate any potential operational or Health & Safety issues to your line manager
- To ensure that any training needs are requested in writing to your line manager
- Adhere to all site procedures as are recorded within the operations manual
- To ensure you arrive in good time ready to start work on your given shift
Stationery Administration
- Dealing with customer requests (email, phone, in person & overseas)
- Checking stock levels of paper, reprographics supplies, stationery cupboards & general supplies
- Ordering stock, ad-hoc requests, printed matter, reprographics supplies, etcetera
- Delivering ad-hoc requests
- Filling stationery cupboards
- Stock reconciliation
- Delivering files and dividers
- General administrative duties
- Ensure the store areas are kept tidy and free of rubbish and old binders are sent off for recycling
- Checking the in/out trays and processing inbound/outbound mail
- Collecting and delivering twice daily runs to headquarters
Office Services
- Act as a point of contact at the reception desk and triage any incoming queries as follows:
- Divert room booking queries to reception or reservations
- Divert facilities queries to the office operations help desk
- Dealing with locker issues
- Issuing and logging day passes
- Notifying staff of any arriving visitors
- Room checks at the start of shift and during to ensure rooms are tidy
- Checking of kit in meeting rooms
- Room set up of social space – moving the wall
Key Competencies
- Excellent customer focus
- Proficient in Microsoft Office - Word, Excel, PowerPoint, and Outlook
- Strong administrative skills including mail and stationery
- Effective communicator (verbal and written)
- Skilled in planning and organisation
- Able to work to tight deadlines and prioritise workload
The Package
Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
Please note: Due to the high volume of responses received for this role we will not be able to contact all applicants directly. If you have not heard from us in four weeks please consider your application unsuccessful.
