Musculoskeletal Community Specialist Service - Administration Officer

0.66 (24.75 hours) – 12 Months Fixed Term contract.
An exciting opportunity has arisen to join the expanding, innovative administration team for the MSK CSS / IPASS / BLIS Services, in the role of an Administration Officer. The post is on a 12 month Secondment / Fixed Term band 3 contract, based at our Finchampstead clinic, just outside of Wokingham. We are currently offering flexible home and office working. We are looking for someone who is approachable, with a warm personality, and great people skills to join our team.
The MSK CSS / IPASS / BLIS Administration Team, prides itself on the continuous support we provide to our clinical staff. Good and effective teamwork throughout is a vital part of what encompasses our community services.
The team of Administration Officers are led and supported by an Administration Manager and Administration Lead Officers. The team consists of Service Managers, Advanced Physiotherapy Practitioners, service leads, clinical / counselling psychologists and other healthcare professionals, including medical consultants.

• To use electronic patient booking systems, including E-Referrals and RIO to help facilitate an efficient referral and booking process
• To use and support with applications such as EPRO, our electronic system used for clinic letter processes and Webex, our flexible telephone system.
• To be an accessible and central point of contact for service users, including patients and GP’s
• Take responsibility for assigning caseloads / task management
• Demonstrate clear and concise methods of communication as you will be dealing with a variety of referral and patient related queries.

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.
We value diversity and are proud to be a Stonewall Top 100 Employer.We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.
Our values at Berkshire Healthcare:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.
Benefits of working for us include:

• Flexible working options to support work-life balance.
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave.
• Free parking across Trust sites

The 3/4 “must haves” for you to be considered for this role:
1. Ability to work well within a team
2. Excellent communication skills
3. Multitask and provide admin support across different areas within our 3 services
4. Show flexibility, compassion and understanding to develop our services and better the patient experience.
If you recognise yourself in these requirements, we would recommend you apply today!
We are happy to answer any questions that you may have. Please don’t hesitate to e-mail Gemma Myers (Administration Manager Mon-Thurs) Gemma.Myers@berkshire.nhs.uk who’ll be delighted to help.