National Account Manager - E-commerce

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Job Title: National Account Manager - E-commerce
Location: London Office - Hybrid
Job Description
About the role:
The go-to person for specific customer understanding. Ensures winning commercial propositions and proper financial control are delivered through joint business planning. A professional in selling & negotiating. Monitors & delivers excellent execution to deliver long term profitable growth.
Key Responsibilities:

• Implement eCommerce global vision, strategy and execution standards focusing on optimising Content, Assortment, Ratings & Reviews, Search & Targeted Selling for pure play + bricks & clicks customers.
• Build bottom-up customer account plans to drive the overall business that is aligned with the consumer business unit objectives and customer strategies.
• Accountable to achieve net net sales and gross to net % targets as well as proactive collaborative management of other lines in the P&L where sales have an impact or influence.
• Ensure that account specific strategies, plans & tactics are defined which deliver category growth based on consumer, shopper and customer requirements.
• Ensure multifunctional input and alignment to the key growth opportunities and account plans.
• Execute against promotional guidelines by category and channel. Continuously evaluate ROI of our trade investments amending the in-year to-go plan where necessary.
• Develop winning customer-focused commercial propositions that also support the strategies of the annual brand plans.
• Work with the digital marketing team to execute and communicate digital marketing strategies within key e-comm accounts
• A sales professional: someone who is strong at building and maintaining relationships.

Skills & Qualifications

• Degree level education (Commercial education, e.g., business, economics, administration preferable but flexible)
• 3+ years commercial experience in e-commerce Sales (Amazon & Pureplay accounts)
• A demonstrable record of success delivering key e-commerce commercial KPIs
• Understands key business functions i.e. Commercial, Finance, Technical, Supply Chain
• UK customer / FMCG market knowledge
• Strong data analysis, organising and prioritisation skills
• Microsoft Proficiency
• Passionate about the beauty industry and always ahead of the game with industry trends and innovation
• An entrepreneurial, adaptable and confident mindset

What we offer in return
You will be working for an organisation that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
Our people make a difference
At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

• If your application is successful and your profile is a match, we will invite you for a first virtual conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager
• The final step is a panel conversation with the extended team and 20 min presentation