National Contract Manager

Atlas Workplace Services have a great opportunity for a National Contract Manager, with experience in Hard & Soft Services to join our team.

As the National Contract Manager, you will be responsible for the Operational delivery of high standard multi service customer estates working in collaboration with our customers, the financial and commercial performance ensuring adherence to contractual obligations and meeting customer expectations.

This includes the overseeing of customer interfaces ensuring a high profile and positive image of the Atlas WS Business.
Ensure that all staff have a safe working environment and comply with both the Atlas WS Health and Safety plan and appropriate legislation.

The Ideal candidate will be comfortable primarily working remotely with the flexibility to travel nationally at least two days per week regularly attending the main contract in Nottingham.
Principle Duties and Responsibilities

• Responsible for operational delivery of the M&E services for the National property portfolio under the National account.
• Ensure effective and strong client relationships are maintained at all times at all levels.
• Full P&L responsibility for the account portfolio plus all variable and project works.
• Ensure contract compliance at all times ensuring all contract deliverables are undertaken in the agreed and contractual timescales.
• Ensure statutory compliance at all times across a portfolio of buildings and all remedial and corrective actions are actioned.
• Ensure Group Health & Safety Policy is embedded into day-to-day regional operations and that unacceptable behaviour is challenged and rectified.
• Deliver, monitor and record cultural training to align with both Salisbury and the client business.
• Identify team training requirements and arrange for these to be delivered through Salisbury's training processes. Training must be relevant, business or Health and Safety specific and add demonstrable value to the Salisbury and/or the client business.
• Organise and conduct employee appraisals, job chats, personal development plans and succession planning as required in the role.
• Provide sound technical advice; where the remit requires specialist, advice ensure an appropriate person or subcontractor is selected and utilised to fulfil the requirement.
• Utilise all reports and data needed to make sound business decisions. Manage your team within given budget and control costs - to include overtime, material and sub-contractor spend taking full ownership of the account profit and loss, forecasting and annual budgets.
• Collate and produce all management information required for the customer and review at scheduled customer and internal performance meetings.
• Provide effective communication and support to the wider engineering and compliance business.
• Develop relationships with other stakeholders, within portfolio, to monitor and implement cost saving initiatives by combining resources and reducing effort.
• Manage effective recruitment processes at an area level by working with the Recruitment Manager and appropriate service lead to ensure minimum staff turnover and ensure that skills and required qualifications, within the team, to support the self-delivery model.
• Pro-actively identify opportunities for progression or growth within the current account.
• Ensure that timesheet's are submitted in a timely manner and are correct. Review and approve overtime requests where applicable.
• Perform any other reasonable tasks that are requested of you by senior management.

Minimum Qualifications, Certifications and Training required

• GCSE in English and Maths or Equivalent
• IOSH Managing Safely or NEBOSH General Certificate or equivalent
• Driving Licence

Knowledge, Skills and Experience for this role

• A proven track record of company policy and procedure management.
• Proven engineering service delivery experience, including understanding of SFG20 requirements.
• Multiple site hard services contract management experience.
• Financial control coordination, including P&L management.
• Project management experience.
• Corporate Customer direct management, including producing customer reports and attending review meetings

Atlas Workplace Services (formally, Salisbury Group) was built to be different to the faceless organisations in facilities management industry that often lack the human touch. Our ambition is to make buildings and facilities better for the people who work in them. Why do we do this? It s simple. We know that buildings are better places to be when they are looked after by people who care.
We achieve this by combining our unique understanding with useful technology and an above-and-beyond attitude from our people on the ground and in our support centres. This provides a more personal approach to facilities management and building maintenance services.
We are present right across the UK at more than 1,000 sites and over 11 million square feet of premises. Our services include engineering maintenance, security, cleaning, compliance, reception, energy solutions and more.