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Form of work
SalaryThis is a key position, leading the technical teams in the delivery of maintenance service. This role will also depend on your ability to manage your clients. Ensuring good working relationships are maintained and built upon. The role is responsible for effectively leading and managing the technical teams to ensure maintenance service to the highest standard within the agreed service levels. This role will be responsible for overseeing and supervising the maintenance and repair of the HVAC department. All work will be completed to the highest standards in an efficient and cost-effective manner, whilst complying with all Health and Safety legislation.
Key Accountabilities:
Represent the company in a professional manner at all times and develop a good working relationship with the Site and Maintenance Technicians and the customer’s employees.
Ensure that all sites are covered for maintenance services, including Reactive and PPM.
Create and Monitor technicians through discipline technical matrix.
To be the first point of contact for Technicians for system related queries and escalations.
To monitor weekly timesheet returns for your team.
To carry out management duties within the designated area.
Complete specified reports and compliance documentation and take action on any issues raised
Audit FM documentation and action on any non-compliance issues.
Deal promptly with all Help Desk calls and ensure that the issues are resolved effectively, escalating where necessary to the appropriate management level.
To monitor parts spends in the region and highlight areas of concern.
Participate in the recruitment and selection process of Technician vacancies.
Comply with health & safety legislation and Company processes.
Knowledge, Skills and Abilities:
A working knowledge of the maintenance service within the FM industry is essential, with previous working knowledge of a multi-client contracted environment being desirable; and PPM and compliance background.
Completion of work to meet any industry standards of compliance.
Previous experience of effectively leading a team is desired.
Strong PC literacy, with experience in reporting, collating and delivering performance data along with a good understanding of the Mercury system.
Strong communication skills, both written and verbal.
Excellent planning, organising, prioritisation and customer service skills, with a helpful manner customer focused.
Strong results focus, takes accountability for own performance and that of the team.
Effective problem-solving and decision-making.
Highly flexible and self-starting. The role will have many challenges and a flexible approach will be needed.
The Company
In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal – to make a positive change in the facilities management industry.
The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.
It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world’s most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.
Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.
