Part Time Customer Support Advisor (German)

Fantastic opportunity to join a well-established company in Coventry as a Part Time Customer Service Advisor (German Line). You must have previous customer service experience and be able to speak fluently in German & English as well as written.
£21,832.50 per annum (Part time salary)
Monday to Friday 09:00 to 14:45 - 31.25 hours per week
Main Duties;
o Be committed to delivering exceptional customer service to both EU & UK customers by putting the customer at the heart of everything you do
o Accurately capture and retain data from customers on product enquiries and faults into the company systems, enabling replacements to be issued within agreed department SLA
o Understand people and can effectively manage expectations over the phone and via email and social media
o Provide first line support and advice to customers using our products
o Achieve department KPI's targets ensuring the customer service levels we provide are to the correct standard
o Be responsible for attending the correct level of training and be part of the Training Academy process: Ensuring that you stay up to date with all new products, product modifications, processes, and regulations
o Be a part of an evolving team: Challenge the status quo to do things better and offer improvement suggestions
o Collaborate with other areas of the business to assist in ensuring our customers receive the best customer experience possible
Person Specification;
o Must be fluent in written and spoken English and German languages
o Competent with computer systems and quick to learn new systems
o Previous customer service experience within an office environment
If interested and you have the correct experience/skills please click APPLY NOW, a member of the team will be in touch if successful.