Neighbourhood Housing Officer

My client is looking for a Neighbourhood Housing Officer to start in this busy team based in South London. The roles are for a minimum of 3 months up to 12 months.

Duties and responsibilities:

• To deal with tenant and leaseholder enquiries regarding matters relating to their tenancy and lease in line with the organisation’s policies and procedures.
• To manage low level anti-social behaviour (ASB) in the neighbourhood ensuring that incidents of ASB are resolved quickly and efficiently
• To deal with tenancy breaches and take appropriate action where necessary.
• To carry out regular estate inspections ensuring that residents are involved and standards are maintained within the organisation’s Performance Indicators 
• Work with residents and other departments to identify estate improvements in the neighbourhoods
• To undertake tenancy audits and where necessary take appropriate legal action to recover any properties where the legitimate tenant is not residing in the property.  
• To manage tenancy changes to include, assignments, successions name changes etc.
• To provide advice and support to vulnerable residents to enable them to sustain their tenancy.
• To support and work with resident groups to help them influence the way in which services are delivered to their neighbourhoods
• Communicate effectively with colleagues to support service delivery using a range of methods including in person, by telephone, via electronic communication etc.
• To work in partnership and communicate effectively with external agencies, partners, and stakeholders  to effectively manage tenancies and neighbourhoods
• To ensure that Safeguarding is observed whilst carrying out your duties.
• To provide periodic reports which may include basic statistical information.
• To be aware of external support agencies and have the ability to effectively sign post residents to appropriate service providers to help them sustain their tenancy. 
• To be able to work alone; visiting residents in their home while observing the organisations lone working procedures.
• To investigate and resolve complaints in accordance with the Organisation’s policies and procedures
• Identify opportunities for service improvements and make recommendations where appropriate

Please send your CV to Wayne Molsher in the first instance.