Neighbourhood Officer

We currently have a fantastic opportunity to join our Anti-Social Behaviour (ASB) & Neighbourhoods Team, as a Neighbourhood Officer and you might be exactly who we’re looking for!
The role - Ref: 24/293
Neighbourhood Officer
Permanent
Scale 5b (£27,803 - £29,269 per annum)
37 hours per week
The Neighbourhood Officer will assist the ASB and Neighbourhood Team Leader and Manager in the delivery of an effective customer orientated service with particular focus on property condition.
The successful applicant will carry out all neighbourhood-related tasks on your designated area of responsibility, including but not limited to, carrying out property inspections and taking the relevant action (including enforcement when necessary) to bring poor properties back up to a suitable standard.
You will be required to carry out all estate management-related tasks within your designated caseload and co-ordinate and undertake block, garden and site inspections and attend estate walkabouts with other agencies and residents.
The role will also involve dealing with customer enquiries, including face-to-face in their homes on a range of housing issues, including identifying possible breaches of tenancy requiring appropriate action to support tenants either directly or by referral to other agencies. This may also include, where necessary, referring cases to other officers within the Anti-Social Behaviour or Income Recovery Services to enable appropriate enforcement action to be taken.
You will be required to liaise with other departments within BCH, such as identify properties that may be abandoned and advising the Rents Team accordingly and also carrying out pre termination inspections where necessary. This will involve working with the Repairs Team, advising tenants on leaving the property in an acceptable manner and adding recharges where necessary. The role will also develop links with other outside agencies such as social services and mental health services.
The post holder will possess good verbal and written communication skills, including the ability to instigate difficult conversations, being clear on reasons, objectives whilst remaining empathetic and being able to record information in appropriate formats effectively, accurately and concisely between tenants, colleagues and external agencies.
Experience of assisting individuals with a wide range of challenging needs, a commitment to working with vulnerable people and the ability to work in a supportive and empathetic manner whilst empowering and promoting independence is essential, along with experience of working in a customer service role.
Applicants must possess 3 GCSE’s (or equivalent) at Grade C/4 or above, to include Maths and English and a qualification in Housing Studies or Customer Care is desirable.
Any offer of appointment will be subject to satisfactory clearance from the Disclosure and Barring Service (formerly known as a CRB check).
Our services include an Operations Service providing responsive repairs to our valued tenants, empty homes management and refurbishment/capital works across Blackpool. Supported Housing; including supported living in Sheltered Schemes, Young People’s Resettlement Schemes including Care Leavers and Emergency Housing for those that find themselves homeless. Our Care and Repair Service allows Blackpool residents to remain in their own homes through the Adaptations team providing the necessary aids/adaptations for this to be achieved.
Our 5 core values that reflect the PRIDE that our workforce displays on a daily basis, also guide our conduct and our relationship with customers, partners and stakeholders:
• Positivity
• Respect and Compassion
• Integrity
• Dynamism
• Energy
We can offer you a friendly and inclusive working environment where you can develop yourself and really can make a difference to people’s lives across Blackpool.
We also offer a fantastic reward and benefits package which includes:
• Competitive rates of pay
• 26 days paid annual leave per annum, in addition to 8 bank holidays
• Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions
• An in-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues
• Vivup - the employee benefits scheme for discounts on various high street retailers and cycle to work
• Option to join BHSF - a voluntary salary sacrifice Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.
• Option to join the Blackpool, Fylde and Wyre Credit Union for preferential rates on financial services
• 24/7 Employee Assistance Programme and access to counselling services
• Enhanced maternity, paternity and adoption pay schemes
• A wide variety of training and learning and development opportunities
• Staff Suggestion Scheme
• Free annual flu vaccinations and Occupational Health Support
How to apply
This is a great time to join an ambitious, thriving and expanding organisation. If you like what you’ve read and think you’ve got what it takes to join our team then take action – apply now!
For further information about this position please email Paul Dillon, ASB & Neighbourhoods Manager at paul.dillon@bch.co.uk or Deborah Scanlon, ASB & Neighbourhoods Team Leader on deborah.scanlon@bch.co.uk
To apply, please visit our website https://www.bch.co.uk/work-with-us to complete an online application, where a full job outline and person specification are available.
Please ensure your application/CV clearly demonstrates your suitability for this position.
Closing date for applications: Wednesday 29th May 2024, 12 noon*
Interview date: Friday 7th June 2024

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