Neighbourhood Officer

Neighbourhood Officer

Temporary contract

South Manchester

To start ASAP

Our client

Morgan Hunt is working with a large, Northwest based Housing Association who are looking to recruit a Neighbourhood Officer for their patch in South Manchester. Working hours are 35 hours per week, Monday to Friday and this is initially for a period of 4 weeks, with the potential for extension depending on how the recruitment process goes.

As a Neighbourhood Officer you will be required to;

• Be present in the neighbourhoods, undertaking regular estate inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues, and taking steps to address any contract under performance.
• Handling tenancy-related queries in accordance with contractual requirements, policies, and frameworks.
• Providing direct tenancy support in the organisations capacity as a landlord to ensure tenancy sustainment.
• Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with policies and framework, by undertaking timely fact-finding investigations and appropriate action to ensure the protection of the organisations customers and the wider community.
• Working collaboratively with other agencies to deliver interventions where necessary in case management or for the prevention of anti-social behaviour.
• Ensure the effective marketing of vacant homes in accordance with the organisations policies and property allocations that meet the needs of the customer and the business.
• Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business, and including having proactive discussions to devise payment plans, coaching customers to identify solutions to account issues, supporting budgeting and taking court action as a last resort.
• Ensure safeguarding concerns are dealt with promptly and in line with legal requirements and guidelines and appropriate action is taken.

The successful candidate

• Either have or be working towards a housing qualification.
• Experience of working in the housing sector and in a similar role.
• Good working understanding of effective estate and tenancy management. Experience of delivering a range of tenancy management related services and being able to offer a proactive approach in the identification of tenancy issues and resolution.
• Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individual's needs.
• Proven relationship builder with experience of effective collaborative working with external partners.
• Ability to coach customers to help them problem solve.
• Adaptable to use a range of Customer relationship management software systems.
• Proficient in the use of the full range of Microsoft Office applications.
• Good written and verbal communication skills.

Due to the nature of this role, a driving license is required as well as a current basic DBS check.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.