Neighbourhood Officer

Neighbourhood Officers 

up to £32,000 pro rata'd 

Stoke, Stoke-on-Trent 

Permanent, Full Time 

We’re looking for passionate people, who thrive building real and genuine connections, to join our Neighbourhood Officer team. You’ll be the first point of contact for our customers and provide a range of support with housing, income, and neighbourhood queries. If you want to make a real difference in your local community, this is the role for you.  

Job requirements

• Develop customer led ways of working to build safe, cohesive neighbourhoods where people want to live.
• Provide effective and timely housing, income and neighbourhood management service across our homes.
• Ensure all customer contact is recorded on appropriate systems, support the customer hub to deliver excellent customer service.
• Work effectively and positively with the Customer Hub to maximise customer satisfaction.
• Develop strong partnerships within your allocated patch to benefit the customer and community, including customer hubs, Police, Local Authorities and local businesses where appropriate.
• Maximise methods for the customer voice to be heard in line with the Customer Engagement Strategy.
   

What we’re looking for:

• Someone educated to degree level or equivalent and CIH Level 3 minimum.
• Excellent communication skills.
• Positive ‘can-do’ approach.
• Understanding of great customer service and customer care.
• Ability to work under pressure and manage multiple tasks and demands.
• Idea generation and implementation.
• Have an understanding of the principles of Value for Money.
   

Help us wave goodbye to stigmas and hello to a new chapter of affordable housing. Apply now!

We’ll be interviewing as we go so might close the application process early if we find the right person.

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