Neighbourhood Officer

Neighbourhood Officer

GBP35,986.59 per annum (from 1 April 2024)

Northallerton, North Yorkshire (agile working)

Contract: Permanent

Full time (37 hours per week)

Are you passionate about creating sustainable communities? Can you take a holistic and proactive approach to tenancy management issues? If so, come join Broadacres to be part of delivering a great customer experience as we strive to be the best rural housing association in the country.

The role

In this newly created role, you'll be responsible for ensuring your patch area is a secure, peaceful and attractive place to live where customers want to put down roots. No two days will be the same whether you are addressing environmental issues, working with customers to resolve and avoid tenancy breaches or signing up a customer to their new home.

You'll collaborate with internal teams and external agencies to lead on delivering our Neighbourhood Offer which aims to help enhance community cohesion, and to give customers an opportunity to get involved in identifying and resolving issues within their local area.

Working out of one of our hubs you'll be at the forefront ensuring that there is visible and proactive neighbourhood and tenancy management within our communities including Northallerton, Stokesley, Easingwold, Selby, Harrogate and Scarborough.

What we are looking for:

• Relevant and significant housing experience
• Ability to be autonomous and solve complex problems to achieve a positive outcome.
• Ability to identify estate management concerns including health and safety, and escalate where appropriate.
• Ability to deliver high levels of performance to meet the agreed targets, standards and deadlines in a performance-oriented culture.
• An understanding of and the ability to apply the appropriate legislation, policies and procedures.
• Relevant professional qualification (CIH level 3) or willingness to undertaking studies to obtain this.
• You must also hold a valid driving licence and have access to a vehicle with appropriate vehicle insurance.

What we can offer in return:

• A competitive salary, annual leave entitlement and flexible working.
• Extra day of annual leave for birthdays totalling 33 (inc. bank holidays) pro rata. Annual leave also increases for every year of service up to 5 years totalling 38 days (inc bank hols)
• Defined Benefit Pension Scheme.
• Agile working arrangements
• A range of other benefits.

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