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SalaryNeighbourhood Team LeaderDuration: 3-6 Month ContractLocation: ChelmsfordHybridGBP42KWe're working with an East of England housing association dedicated to addressing the housing shortage, providing warm, safe, and affordable homes. Committed to making a difference, we seek a Neighbourhood Team Leader to join us in ensuring community well-being. Responsibilities:
- Provide community stewardship, managing relationships across estates, properties, and neighborhoods.
- Lead Neighbourhood Advisors, ensuring consistency and effective workforce planning.
- Manage dissatisfaction and complaints, working closely with the Customer Feedback Advisor.
- Oversee performance management to meet targets.
- Maintain health and safety standards across neighborhoods, coordinating teams for compliance.
- Provide stewardship, maintaining estates and assets to our standards, partnering with local authorities and agencies.
Requirements:
- Minimum NVQ 2 or equivalent.
- Full driving licence and access to a vehicle for work purposes.
- Knowledge in tenancy and estate management, housing regulatory standards, case management, and complaints handling.
- Excellent organizational skills, ability to manage conflicting priorities under pressure.
Benefits:
- Salary: GBP41,000 plus GBP1,056 car allowance per annum.
- 25 days annual leave per annum, plus bank holidays and 3 extra days between Christmas and New Year.
- 37 hours per week with flexible working options based on business needs.
In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
