Network And Infrastructure Support Engineer

Network and Infrastructure Support Engineer

Full Time / Permanent

Coventry / On Site

£40,000 - £50,000 dependant on experience plus benefits

The Company:

My client are a large and well known technology and IT services business with 25 offices in the UK.

The Role:

I am looking for an experienced Network and Infrastructure Support Engineer to join and established internal support team and the head office based in Coventry.

The role will suit an IT Engineer with experience of working in a busy technical helpdesk and a proven track record of being able to troubleshoot and resolve technical issues across a client base of 1500 users via remote connectivity, telephone or email.

Key Responsibilities:

• Taking escalated calls from customers around the UK
• Remotely accessing customer environments to carry out detailed fault diagnostics
• Providing excellent levels of customer service at all time
• Travelling to customer sites as required for planned meetings or project work
• Running daily checks on backups and carrying out preventative maintenance on customer environments
• Preparing and building customer equipment as required
• Completing small projects as required, including researching, and testing new products and technologies

Key Skills and Experience required:

• Proven experience in 2nd / 3rd line support within a busy IT support environment
• Strong experience with Desktop & Server solutions across the Microsoft stack.
• Knowledge of Microsoft Cloud solutions including Office 365 and Azure
• Ability to configure Cisco routers and Fortinet firewalls NSE4 working towards NSE5 essential
• Overall appreciation of system security, requirements and proven experience with relevant software and hardware solutions.

Please contact for any additional information.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.