Network & Connectivity Delivery Architect

About Claranet Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We’re committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business. We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services. In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers. Working for Claranet Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean with). We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, dental, discounted gyms and app supported benefit access.    But what we think makes us different is ‘Team Claranet,’ our dedicated internal part of the business that supports you with matters close to your heart. We proudly support local charities in each of our office locations, support employees with paid charity leave, organise key charity fundraising event per year and have a dedicated committee responsible for supporting employee’s fundraising efforts. Claranet are one of the 10 founding members of TC4RE (Technology Community for Racial Equality.) Being a part of a group of leading UK technology organisations, we are dedicated to building a more diverse and inclusive workforce. We are also very proud members of Tech Talent Charter, a government supported, industry-led membership group created to address the UK’s tech talent shortage and diversity gap through collective action. Our Vision Our vision is to become the most trusted technology solutions partner; renowned for being the best and brightest, having lasting impact with our customers and delivering exceptional returns to our stakeholders. Position Summary The Network & Connectivity Delivery Architect will work in the Network & Connectivity Practice and will be responsible for designing and developing our offering in this space alongside the portfolio team. They will work on ensuring our solutions are engineered to the highest standards and that we have the tools and processes required to meet customer expectations. Additionally, the Network & Connectivity Delivery Architect will work with clients to understand their business needs and provide expert guidance on how to leverage our solutions to meet those needs. Role Mission Claranet’s strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. The Network & Connectivity Delivery Architect will work alongside the engineers in the team to modernise and deliver Network & Connectivity solutions to customers.    Objectives and Key Results Contribute to the target of 70% of services are scalable and repeatable. Ensure that products and services are engineered and delivered to the leading market standards, using where possible repeatable designs. Acting as a senior technical lead, providing analysis, feedback, advice and resolution to customer and internal identified issues. Development of improved ways of working to deliver improved team efficiencies and or enhanced customer experiences. Continually seeking opportunities to increase customer satisfaction and deepen client relationships. Support of Product introduction and transition, documentation and in life escalation point. Identification and execution of improvements to increase efficiency and effectiveness. Assistance in maintaining the team’s documentation including maintaining the team ISO 9000 page and ISO 27001 audits. Documenting technical and process lessons learned and share those lessons with team members to enable continuous improvement, consistency and excellence in quality.