Network Engineer - 2Nd Line

Job order - J1123-1812 - Permanent Full Time
Title
Network Engineer - 2nd Line
Category
Infrastructure/Cloud
City
Bridgend, Wales - South East Wales, United Kingdom
Job Description
Network Engineer - 2nd Line
Position Description
Challenge yourself and change lives, transforming complex systems and essential infrastructure that everyone relies on. Our 2nd LineNetwork Engineers are trusted to work closely with a wide range of clients on exciting projects with real-world purpose and impact.
CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the Worlds Best Employers by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee.
We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open, friendly community of experts. Well train and support you in taking your career wherever you want it to go.
Your future duties and responsibilities
As a 2nd LineNetwork Engineer, you will provide 2nd Line support working on incidents, changes and problems with a limited range of networking and/or voice technologies and infrastructure. You will also support Trainees and 3rd line Engineers.
You will be involved in the following activities;
Analyses and resolves mid-level incidents occurring on network/voice infrastructure
Analyses standard change requests on network/voice infrastructure and accept into service
Analyses standard change requests on network/voice infrastructure, develops plans, implements, and tests
Analyses problems on network/voice infrastructure, developing and implementing long-term solutions
Assists in the installation, upgrade, test, audit, and documentation of network/voice infrastructure
Assists in the implementation, upgrade, population, and maintenance of a Network/Voice Management System
Supports business continuity testing that involves network/voice infrastructure
Advises customers, account teams, other technical teams, and management on more complex matters relating to incidents, changes, and problems on network/voice infrastructure
Where applicable if shifts not in situ, provide on call support on a rota basis.
Required qualifications to be successful in this role
This is an exciting opportunity for someone with 2nd Line support experience, who is perhaps looking to move into a consulting role with the opportunity to develop and move into 3rd line support.
You must be able to multi-task, be comfortable speaking to external clients on a regular basis and demonstrate excellent written and spoken communication skills.
Insights you can act on
While technology is at the heart of our clients digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees members because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are todayone of the worlds largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGIwhere your ideas and actions make a difference.
Skills

• Cisco
• Firewalls
• Incident Management
• Network

Reference
1097518