Network Engineer

I’m working with a reputable organisation to find a Network Engineer to join their team. This is a highly technical role, where you’ll be providing 3rd line support and supporting Service Engineers through more complex technical issues, all whilst delivery high quality customer service.

The Business

This Business specialises in delivering complex IT projects to a wide range of sectors, using the best tools and technologies to result in innovative solutions.

The Mission

In this role you’ll need to be confident in carrying out a range of responsibilities: from patch management and ensuring system security, to conducting technical deployments and system upgrades, all whilst adhering to SLA agreements.

The Role

Responsibilities include:

• Drive operational stability by monitoring and maintaining network devices
• Provide remote support  when needed for diagnosing and resolving faults
• Visit customer sites when needed
• Take a lead in customer meetings alongside Accounts Managers or Team Leaders
• Deliver a positive customer experience through good communication
• Work both independently and collaboratively 
• Regularly review and update customer support documentation
• Improve customer infrastructure and update processes
• Process creation for other team members to work from
• Assist your colleagues by sharing your knowledge to effectively resolve technical issues, and take part in training for your professional development

About You

You should have very strong experience as a Network Engineer and be able to troubleshoot complex issues. You should also possess strong communication skills to collaborate with your colleagues as well as communicate efficiently with the client.

You should also have the following technical experience:

• Strong experience in Network Engineering, particularly with Fortinet, Cisco, and Meraki products
• Oversee complex networks in a multi-vendor environment
• Have an understanding of network protocols such as QoS, HSRP, IPSEC, BGP, OSPF, etc.
• Working with firewall configuration/management, network security practices and VPNs
• Confidence with your documentation abilities

Benefits

In addition to a salary up to £50k and hybrid/flexible working, the Business can offer a range of benefits from 27 days of annual leave and your birthday off, to yearly pay reviews, enhanced parental leave cover, and more.

Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure or IT Support roles I have that may also be a good match for you, then please apply to this advert or catch me on LinkedIn "Sania Mander”

You must be fully eligible to work in the UK to apply to this position.