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SalaryNetwork Operator
As Network Operator you will provide 1st line technical support to Arqiva’s customers, including Terrestrial Broadcasters on Freeview and Digital/Analogue Radio, including BBC, ITV, CH4, Global Radio and Bauer to ensure improvement service performance is continually improved and protect network availability.
Salary/package Up to £36,000 per annum depending on experience and full comprehensive company benefits
Location: Emley Moor, Huddersfield
Key Responsibilities:
- Use monitoring and control systems to control, configure and operate equipment, systems, networks and platforms, directly and remotely
- Provide network monitoring and event management through the Operation Support Systems (OSS) in line with Service Level Agreements and network availability figures
- Take corrective action and ensure incidents are directed to the correct resolver group to secure rapid resolution
- Enter accurate incident reports/logs and service details/schedules into the system and track reported incidents to satisfactory resolution
- Drive the resolution of service affecting events, creating incidents, applying technical and engineering knowledge and escalating to appropriate resolver groups where necessary
- Communicate maintenance schedules of Arqiva’s in life products and services to internal and external stakeholders
- Provide all TV/Radio analogue and digital transmissions systems, including internal and external distribution architecture
- Effectively interaction with both internal and external customers and suppliers, 1st line management of the Terrestrial Broadcast platforms and National Critical Infrastructure using appropriate network management tools to meet customer specific contractual requirements
- Produce clear and concise incident reports within required contractual timescales for customers, suppliers and leadership team
- Have a clear understanding of Continual Improvement & Lean principles and actively engage with them.
- Keep up-to-date with technical developments within the broadcast industry and put forward ideas in line with continuous improvement
- Required to work from multiple business locations as and when required
Must Haves:
- A levels and/ or BTEC in an Engineering/Science field, or equivalent qualification
- Valid driving licence
- Be prepared to work flexible 365 24/7 shift patterns including nights, weekends and bank holidays
Might Haves:
- Demonstrable industry experience
Who We Are
Arqiva is at the heart of the broadcast and utilities sector in the UK and beyond. Through our infrastructure we ensure media and data is taken from, and delivered to where it is most valued, whether that’s from broadcasters to your TV screen or radio, or from your smart meter to the utility company. Even if you haven’t heard of us before, the chances are you’re indirectly a customer of ours and our infrastructure is part of your everyday life. We have a rich heritage and an exciting future ahead of us, and there’s so much more to us that we can’t wait to share with you.
If you have the skills and experience required for this position, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant qualifications.
Job Type: Full-time
Salary: £29,924.07-£34,000.00 per year
Benefits:
- Canteen
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site gym
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
- Work from home
Schedule:
- Day shift
- Night shift
- Overtime
- Weekend availability
Work authorisation:
- United Kingdom (required)
Work Location: In person
