New Claims Administrator

Job Type: Full Time, Permanent

Location: Manchester

Working Hours: 37.5 hours per week Monday to Friday

Salary: £Competitive

Benefits

• A competitive base salary based on your level of experience & qualifications.
• Contributory Company Pension.
• Life assurance x 4 annual basic salary.
• 25 days annual leave, plus bank holidays, with purchase/buy back options.
• Employee assistance programme to support your wellbeing.
• Flexible hybrid working (home and office) 
• An inclusive and people centric place to work, a comfortable and professional working.
  environment and plenty of support to develop your career.

About us

Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and, since 2015, has been part of the Van Ameyde Group, Europe’s market leader in international claims management.

At Woodgate & Clark, we pride ourselves on our superior technical expertise and the quality of the service that we provide to our clients, whilst enjoying one of the highest ratios of qualified personnel in the profession.

The Role – New Claims Administrator:

We are looking for a New Claims Administrator/FNOL to receive new claim instructions on behalf of our valued clients.
This is a great opportunity to also further your insurance and Loss Adjusting career with a market leading business.
  The role is customer service led, so if your passion is to provide outstanding service and have an inquisitive mind this could be the ideal role for you.
We’ll provide you with relevant training on our claims system and processes.

Responsibilities – New Claims Administrator:

• Making initial contact with relevant parties on first notification of loss (FNOL), using empathy and sensitivity when required.
• Enquiring about the claim by gathering as much information as possible information on the matter, such as dates, times, location and events, extent and impact, plus other vital details to help progress the claim.
• Collate and record the information given to you on our system, including any evidence of the claim such as photographic details or statements from third parties.
• After validating New Claims, allocate them to an appropriate adjuster and issue new claim acknowledgements in accordance with client SLAs.
• Be aware of any cost issues or claims which do not appear legitimate, escalating concerns to your team leader appropriately.

About you

You’ll need to have previous Insurance or Loss Adjusting related experience, Lloyds experience would be ideal, and understand the importance of excellent customer service.   A strong customer focus and good prioritisation skills will ensure you’ll excel in this role, as will the ability to effectively communicate with your colleagues and our valued customers.
We’ll need you to act with diplomacy when dealing with confidential information, always putting yourself in the customers position and acting accordingly.
You’ll also be working to service level targets which are very achievable.

You will also have/will be:

• Confidence in making first contact with the insured to gain information to help allocate the appropriate resource to the claim.
• Ability to adapt pace in times of surge.
• Good communication skills, written and verbal.
• Strong organisation skills, be able to use your initiative, set priorities and meet deadlines.
• Ability to work flexibly and willingness to respond to changing work requirements.
• High level of attention to detail and high level of accuracy.
• Dependable with high level of integrity.
• Confident and experienced with MS office, including word, excel and outlook.
• A team player who enjoys working collaboratively with colleagues.
• A positive approach to your work.

Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership.

Woodgate & Clark uses a third party to undertake a number of checks (Pre-Employment Screening).  Any offer of employment made by Van Ameyde UK would be conditional upon receiving a satisfactory reference, identity checks and DBS check.