AddressAdvertised is a full time, open ended position required for 37 hours per week.
The Customer Liaison Team is made up of 6 members of staff responsible for communication, engagement and liaison across Housing Management, Building Maintenance, the Housing Development Programme and the Decarbonisation Programme. The New Homes Officer will be responsible for the successful handover of new build properties, ensuring a smooth transition of supporting new tenants to move the properties, identifying opportunities for engagement and providing excellent communication to ensure all stakeholders are kept informed and up to date throughout the handover of each project. This role fits within the Customer Liaison Team as there will be cross-over working with all areas previously listed.
The main duties of the New Homes Officer will be to provide excellent customer service to all new tenants, to liaise with necessary teams and departments, to manage defects within the initial 12 month period, to carry out site inspections and support the snagging process, to create home user guides, demos and supporting information videos, to carry out settling in visits to new tenants and complete new scheme administration.
The ideal candidate will be approachable and friendly with energy and enthusiasm, proven excellent communication and organisational skills, and the ability to be proactive and work on own initiative. As this is a new role, the candidate will need to have a curiosity to learn, unpick and solve problems independently and the ability to face challenges and confrontation in a calm and positive manner. Practical experience of working in the construction or housing sector in a customer based environment is essential to this role.
Successful applicants will need to provide evidence of their highest qualification.
For enquiries regarding this role, please contact either Nia Davies, nia_davies@pembrokeshire.gov.uk or Rachel Knight, rachel.knight@pembrokeshire.gov.uk.
Employment Checks
This post is subject to a DBS disclosure check.
Where it is appropriate for your role and responsibility, the personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by visiting https://www.cifas.org.uk/fpn.
Applicants should ensure they have the right to work in the UK before applying for a vacancy.
Safeguarding
Safeguarding and protecting children and adults at risk is a high priority for Pembrokeshire County Council. We aim to support vulnerable children and adults at risk to ensure they are as safe as they can possibly be. We are committed to ensuring their safety and will take action to safeguard their well-being. The Council’s Corporate Safeguarding Policy provides a framework for every member of staff and Service within the Council, setting out responsibilities in relation to safeguarding and protecting children and adults at risk as well as the methods by which the Council will be assured that it is fulfilling its duties.
This policy applies to all Council employees and workforce, councillors, volunteers and also service providers that are commissioned by the Council. Safeguarding is everyone's business whether they work for, or on behalf of, the Council.
Support & Additional Info
- Please contact the Recruitment Team as early as possible if you're unable to apply online or require support by emailing recruit@pembrokeshire.gov.uk.
- Local Government Employees on National Joint Council (NJC) terms are subject to national pay bargaining; all salaries currently stated in our adverts are as 01/04/2022. The 2023 pay award is pending.
- Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; therefore prior consideration will be given to existing employees who meet the person specification and are registered on our redeployment pool.
Welsh language skills are desirable. Applications may be submitted in Welsh and will not be treated less favourably than applications submitted in English.
