Customer Advisor

Summary

Are you Customer focused and committed to providing a first class service? We have fantastic opportunities to join our incredible Customer Service Team Full Time covering either Newport or Swansea.

Overview

What is great about the role?

Pobl provide homes for people. Well maintained homes which people can live in at rents which are affordable to them. We care about the things which are important in the lives of our customers and want to make sure their communities are safe and attractive places to live.

You will help us to deliver a high-quality service to our customers in a way which ensures that the customer only has to contact us once in relation to their enquiry. You will be dealing mainly with queries via the telephone, email, live chat and social media platforms from customers who want to apply for one of our homes, pay their rent or report a repair to their property.

Who are we looking for?

A background in Customer Service is essential and experience in a similar role or from a housing or contact centre background would be desirable. However, if you feel you have the transferable skills from another job, please demonstrate it in your application (please see the job description for more detail).

An ability to speak Welsh will be an advantage.

You will also be able to demonstrate;

• Good communication skills
• Customer focus
• The ability to multi task and be able to work under pressure in a busy environment
• The ability to use new and familiar IT packages confidently and quickly

What’s in it for me?

It is an exciting and varied role, and an excellent way to learn our business. We believe in growing our own talent, so it truly is a springboard into a career with us at Pobl Group.

What are the pay and benefits?

• We have 3 x 37 hour permanent roles available and the salary is £ 25,601. Working days are Monday- Thursday 9am- 5pm and Friday 9am- 430pm
• These roles are hybrid home and office working with attendance every Wednesday at either the Newport or Swansea Office (Dependant on which team you work in)
• 26 days holiday entitlement plus Bank holidays , rising to 30 days with length of service
• Pension scheme
• Up to £250 for office equipment to help set up with working from home
• Sick Pay
• Colleague Referral Scheme (£250 per referral)
• Time for Talking – a free counselling service
• Health Cash Plan
• Savings Scheme
• Electric Vehicle Lease Schemes
• Long service awards
• Cycle to work scheme
• Eyecare plan
• Give as You Earn charity donation scheme
• Gym and shopping discounts
• Pobl socks
• Training and progression opportunities

What’s FREDIE?

At Pobl Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity at Pobl Group and we encourage you to apply now.

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact group.talent@poblgroup.co.uk or 0300 3735262

How do you apply?

If you have the skills, experience and enthusiasm required to be our next difference maker, please follow the prompts to apply now. We just need an up-to-date CV, short/ focussed cover letter along with a few contact details so that we can get back in touch with you. The interview process will include a face to face interview, with a phone call assessment.

Interviews will take place in Swansea on Monday 4th March and on Wednesday 6th March in Newport.