Address
Form of work
SalaryAbout us
Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail’s contact centres across the UK. Due to an increase in the volume of workload; we are seeking additional candidates with a passion for customer service to join the team on a temporary basis.
The role
The start date for this role is Tuesday 7th May 2024 and will last until the end of June 2024 (with potential for this to be extended).
For the first week, you will be working 4 days in the office (Tue-Fri) and then Hybrid Working from the following week.
You will be working 33 hours per week between the hours of 9.00am – 5.00pm Mon to Fri (Tue and Wed are office based and Mon, Thu and Fri are work from home days from Week 2) Pay rate: £14.26 per hour
Key accountabilities
- Ensuring pre-employment checks are completed in line with legislative and regulatory requirements including completion of Right to Work, Identity checks, basic disclosure checks.
- Ensuring onboarding activities are completed to agreed timescales including creation of new starter pay record, issuing of employment contract and sharing onboarding information, ensuring a positive candidate experience.
- Effectively utilising the IT systems including SAP and Microsoft Office packages to update candidates’ personal information accurately.
- Ensuring individual key performance metrics are achieved each week including candidates hired and payroll cut-offs, as well as maintaining quality standards.
- Effectively and professionally engaging with candidates, customers and colleagues by telephone and email communications.
- Effectively prioritising own workloads in line with key deadlines.
Skills & experience
Who are we looking for?
We’re looking for people with a flair for customer service and a passion for delivering service excellence. You will need to be confident on the telephone and able to communicate with customers politely and effectively. Desirable qualities would include:
- Proven record within a fast-paced customer service environment
- A passion and commitment for delivering a great customer experience
- Enthusiastic and responsive – seeking a positive resolution for all customers
- Self-motivated
- Able to work as part of a team or alone
- Ability to work under pressure and to deadlines
- Good planning and flexibility
- Computer literate and good keyboard skills
