New Product Development Manager

We have an exciting opportunity for a New Product Development Manager to join our Charity Development Team based at our office in Leeds. This role will be responsible for developing and launching new funded pilots of products and services, meeting the needs of our clients and key strategic partners in line with the Charity’s growth strategy. An immediate focus for this role will be to support the expansion of our Business Owner Service pilot. 

Who Are We?

Hundreds of thousands of people come to StepChange for help every year. Some are at crisis point and many don't see a way out. We help them to find a way out of their debt problems.

We help people to make sense of their finances. We don't judge people, we just provide the support, guidance, flexibility and solutions that are needed to deal with debt. Whatever the situation we'll look for practical solutions that make our clients' lives better.

With this role you will enjoy a hybrid working model, combining working from home with some days in our Leeds office. Regular travel will be required to StepChange offices and external partner sites. Regular overnight stays will also be required.

What you will be doing

• Support our Relationship Managers in holding strategic conversations with key partners that focus on piloting New Products and services, meeting their needs and those of their customers.
• Develop an understanding of the needs and challenges of strategic partners and their customers from a wide range of external sources and internal insights and data. This includes determining client research that may be required to design and test the proposition and service being developed.
• Lead the end to end pilot process from onboarding of strategic partners’ customers, continuous improvement and MI provision, and lead the transition of pilot products and services into BAU.
• Design and oversee the delivery of comprehensive ’go to market strategies’ for all new pilots of products, and services, aligned to the charity’s objectives.
• Collaborate with internal partners to support the definition of technical requirements of the New Product or service. Create a cost benefit analysis for the implementation and ongoing technical and operational running costs of the pilot.
• Provide comprehensive insights from pilot activity to inform charity strategy and decision making and influence partnership strategies for long-term service growth and funding.

What we want from you

• Demonstrable experience of working in a Product Development role, including development and launch of New Products and services, strategies, business plans and business cases.
• Experience of working with the financial services sector, selling, and pitching services to and working closely with partners.
• Familiarity with procurement processes and working with third party organisations.
• Working in a client-centric organisation supporting successful cross-functional change to benefit the client.

The rewards

• 24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays
• The opportunity to buy and sell annual leave
• Hybrid working– with IT equipment provided when you’re working from home
• A personal career plan and ongoing training and development and support with role-related professional subscriptions and qualifications
• Travel season ticket loans
• Cycle-to-work scheme
• Group pension scheme
• Group Company Life Assurance
• Westfield Health cash plan with employee discounts in high street shops
• Vitality at Work health and wellbeing
• Employee assistance programme
• Access to financial planning and advice
• 2 days paid volunteering leave per year
• Long service awards
• Free hot drinks (tea, coffee, hot chocolate) in the office

Equality, diversity, and inclusion:

Equality, diversity, and inclusion are incredibly important to us; we have a culture of belonging. We’re always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. It’s not just about the professional experience you bring – we’re interested in who you are and your potential. If there’s an adjustment to our recruitment process that would help you to be your best, speak to our team and they’ll be happy to help.