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SalaryAbout The Role
If you are looking to access a role that is going to challenge and reward you, then you are in the right place.
This NHS 111 Call Handlers’ training will allow you to progress in your career as Health Advisor, working alongside a very diverse, inclusive and fun team, dedicated to support the NHS 111 service and provide first point of care to our patients when they’re at their most vulnerable.
We can currently offer one of the following arrangements:
- early evenings
- 2-day weekend
You will need to invest a minimum of 16 hours.
This training is office based in Ipswich.
You will complete a number of NHS Pathways and NHS 111 service specific courses to become a licensed operator working within the live service.
We offer part-time, classroom-based Pathway and Adastra training over a 6.5 week period on: Saturday & Sunday (9am-5pm), + Tuesday, Wednesday, Thursday (5pm-9.30pm)
The training is paid at £11.48 per hour. Attending every training day is essential.
Upon completion, you will receive a further eight weeks’ support before you are signed off as a fully accredited/licensed Pathways Health Advisor.
What are the advantages?
- A part-time course will allow you to fit it around your other commitments.
- Small classes make the training more efficient and you’ll fully benefit from our trainers’ expertise.
- Full support from your trainers to successfully complete the training and start your career as Health Advisor.
Our next available date is Saturday 4th May 2024
What you'll be doing
As a member of the Integrated Urgent Care team (IUC), you will be first point of contact for members of the public with a 24 hour urgent but non-emergency health concern, you will be providing advice and signposting assistance to onward care utilising the NHS Pathways triage system,
- If they are well, advice and support on accessing local services such as general practice, dentists, pharmacies and other healthcare services,
- If they have a query about their medication, immediate support from a pharmacist, or
- If they are unwell or calling on behalf of a child or someone they care for who is unwell, over the-phone assessment, identification of the most appropriate care for the issue and, as appropriate, advice for managing the condition at home.
- Transfer calls to our clinical assessment service which is on hand 24/7 to provide expert advice, assessment and support, preventing the need for patients to make further calls.
All NHS 111 Health Advisors you are required to complete a number of NHS Pathways and NHS 111 service specific courses in order to be a licensed operator working within the live service.
The training has three components:
1. Foundation training (four weeks for a Health Advisor), broken down into two core modules.
2. Audit, coaching and probation period (minimum of six weeks) followed by a one day sign off
course.
3. On-going audit, development and update training.
Core module 1 is an intensive program that requires regular evaluation, to ensure you are progressing seamlessly.
Core module 2 consists of a case study and some practical scenarios.
You will need to achieve a score of at least 70% in order to pass.
What we’ll look for in you
We are driven by our core values and are looking for individuals who will help us bring our vision to life.
This training is ideal for individuals who have experience of working in at least one or more of the following
- Customer Services
- Contact Centres
- Telephone based service
- Healthcare
We are also looking for the following skills and experience:
- good communication, listening and interpersonal skills
- readiness to challenge the status quo
- confidence to bring new ideas and suggest improvements
- ability to work under pressure
- commitment to organisational development and learning
- ability to work on own imitative
- flexible approach to work
- client and quality focused
- computer literate
Must be eligible to work in the UK and over 18 years of age
Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.
Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.
