Night Community Host

Start date for role circa 17th June 2024 – 34.5 hours per week - nights shifts

Night Community Host

This is an exciting opportunity to join the operational team at Alma, a new flagship build to rent, office and retail space in the heart of Aldgate, Central London to deliver best in class customer service and community building. Alma will set the standard in a new concept of business class living, operated by a highly motivated team providing 5* service in every aspect of residents lives. The Alma team will look after the customers’ needs and provide an elite lifestyle with curated community events in our secure community in E1. This is a great opportunity to join a highly motivated and high achieving operational team at the peak of service delivery and management.

Our customers will be used a first class service and we are building a fantastic community though our motivated and engaged service delivery team.

Right now, we are looking to find exceptional Night Community Hosts to join our Build To Rent team at our property.

Our Community Hosts are fundamental in creating a superb first and lasting impression of our community for all residents and visitors. You will be central to creating the “Native identity”.
Your objective will be to achieve resident retention goals by performing all activities related to customer service to all residents, providing resident satisfaction throughout the term of the lease to ensure resident lease renewals and referrals. You will also be instrumental in handling enquiries, conducting leasing tours and leasing related paperwork.

If you’re ready to be our next Native, you’ll probably

• Have proven experience in residential services, leasing, guest relations, hospitality, sales, or marketing that demonstrates a customer service and experience background.
• Be proficiency in executing exceptional customer service within a customer facing role.
• Have excellent written and spoken English.
• Possess exceptional IT skills including MS Word, Excel & Outlook (training will be provided for our internal database system)
• Have excellent relationship building skills, both with entirely new and long term residents and team members.
• Be an efficient and organised individual with excellent communication skills and has a sensitive, professional and well-mannered nature.
• Be able to work exceptionally well within a team dynamic and contributes to an established open culture.
• Have the ability to follow company policies and procedures

As well as being able to call yourself a ‘Native’ here’s some of the other great benefits of working with us;

• Company Pension Scheme provided by NEST
• Cycle to Work Scheme.
• 24/7 Employee Assistance Programme
• Westfield Health Cash Plan
• Life Assurance
• Referral Scheme
• Paid Volunteer Time

Native Residential is better, and our communities are better when people from all walks of life come together. At Native, we want to be a great place to work where a diverse group of people from all backgrounds can turn up and thrive. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.

We firmly believe that our future success lies in diversity of thought from all Natives and its integral to our mission of creating sustainable communities with soul. We welcome applications from everyone interested in working for us. And, once you’re a Native, your differences will make all the difference.

If you’re as passionate as we are about people and beautiful buildings, we'd love to hear from you!

Job Types: Part-time, Permanent

Pay: £16.50 per hour

Benefits:

• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• Life insurance
• Paid volunteer time
• Referral programme

Schedule:

• Monday to Friday
• Night shift
• Weekend availability

Work authorisation:

• United Kingdom (required)

Work Location: In person

Expected start date: 17/06/2024