Address
Form of work
SalaryThis is a fantastic opportunity for candidates with previous call centre experience.
Details
- Hours are between 19:30-06:00 Monday to Friday and 16:30-09:30 Saturday, Sunday and Bank Holidays.
- 30 hours per week - 5 Days a week
- 6 hour shifts
- 15.26per hour
- 1 weekend in 3 with days 2 days off in lieu in the week.
- Role is not easily accessible via public transport, full driving license is a must for access to the role in the early/late hours.
Duties include
- Developing a strong understanding of the customers requirements.
- Monitoring of fault management systems
- Take calls from customers, switchboard callers and other members of the public.
- Follow Daily Tasks schedule
- Pay close attention to relevant contract information
- Handle and respond to emails and actioning according to the relevant contract
What does the ideal candidate look like?
- Ability to work under pressure and handle multiple tasks
- Follow processes
- Make decisions
- Experience with Microsoft and CRM Systems
If this sounds like you, please APPLY NOW! This role is starting immediately
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