Address
Form of work
SalaryOperations and Customer Support Executive | Ferndown | Up To £27,000 pa
Are you passionate about providing high-quality customer service? Do you have a can-do attitude and thrive on getting stuck in? We could have the perfect opportunity for you!
Background and benefits
Rubicon’s client is an innovative and entrepreneurial distribution company which has experienced exponential growth that is expected to continue. They are looking to expand their driven and ambitious team to support the increasing needs of the business. You’ll also benefit from 22 days holiday (plus BH’s) and an annual bonus.
As Operations and Customer Support Executive , you’ll be:
- Working with our customers and partners to provide an exceptional level of service, this includes telephone and online communication
- Managing the goods in/out, stock room, stock levels, product set up and quality control across all systems
- End to end returns and warranty management from retailers back through to our partner brands
- Overseeing our third party logistics (3PL) team on a day to day basis, ensuring all orders are dispatched within the required service level agreements (SLA’s)
- Providing up to date information and data to inform all aspects of the business
As Operations and Customer Support Executive , you’ll be:
- Experienced in customer service, ideally within ecommerce or a warehouse business
- Proficient in IT software, specifically Microsoft Office, with data entry and analytical skills
- Driven to meet deadlines, targets and have a strong desire to succeed
- Able to prioritise task lists and work off your own initiative
- Experienced in utilising WMS and ERP systems (desirable)
- Able to thrive and learn in an exciting, fast paced, collaborative environment
Interested?
Rubicon are committed to presenting candidates for this Operations and Customer Support Executive Vacancy ASAP. If you are interested, please apply directly to this advert, or call John or Grace at Rubicon.
Our team at Rubicon reviews every application. Please ensure your CV is submitted in Microsoft Word so that we can upload your details more easily to our system. If sent as a PDF, it will cause delays.
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