Night Duty Worker

YMCA Robin Hood Group provides housing support for vulnerable adults and young people (aged 16+) at our Goole hostel which provide safe, secure and supportive accommodation for people where we can support them to take the steps back to independent living.

Our Night Duty Workers are at the heart and soul of our housing team; being the first person most of our residents come into contact with; you will be there to support them with anything they need but also oversee the smooth running of the building each night.

You will be share in our belief that everyone should have a fair chance to discover who they are and what they can become.

Being a Night Duty Worker is one of the busiest and most varied roles in our service; you will cover everything from support work, incidents, administration, security, fire safety, cleaning support, and anything else that might crop up while you are on shift.

This is the perfect role for anyone who enjoys variety, loves being busy and thrives off never being able to predict exactly what will happen that day!

You will support our residents by:

• Providing advice and assistance

• Providing keys/replacements where needed.

• Collecting rent payments and dealing with queries or charges relating to rent payments

• Taking the time to ensure they understand their tenant obligations and their rights and responsibilities as outlined in the License Agreement

• Taking payments

• Providing first aid

• Responding to fire alarms

• Being a first point of call when dealing with incidents, including emergencies, including liaising with the police and other agencies to prevent damage/harm to our residents and buildings.

• Crisis Management and incident reporting.

• If needed, undertake facilities/domestic duties to maintain the upkeep of our building.

You will work 30 hour per week based on a 3 weeks rolling rota. Our Night Duty shifts handover from the day staff and provide cover until the day staff come back on shift the following day. You must be be able to work evenings, nights, early mornings. Our rolling rota means you will be working weekends and bank holidays.

Why Work for Us?

We are looking for someone ideally with experience of working in supported housing with vulnerable adults and young people aged 16-25 years old.

However, we are also happy and able to give you the training and development to start your career in Housing.

You will need to have an understanding of the needs of people who may have drug, alcohol and other issues. Regardless of your background, you will be confident to deal with difficult situations and handle conflict appropriately.

This role would suit you if you have experience or a desire to learn skills for social work, youth work, housing, drug and alcohol services, rehabilitation services, sociology, security and much more.

This role will really push your personal skills as we are looking for someone, regardless of experience who can:

• Work with minimal supervision, use initiative, work alone and work as part of a team

• Respond quickly and effectively to emergencies

• Deal with conflict, manage aggressive behaviour and diffuse situations effectively

• Talk to people of all background and abilities, with excellent communication skills

• Form and maintain relationships with appropriate professional boundaries

If you are looking for career progression, we are very keen to support and develop our employees with ongoing training and qualification. We can also provide career development as we are looking to expand this region in the next 12-24 months.

If you are looking to work for an organisation who cares about you and your wellbeing, the YMCA prides itself on the package of wellbeing we support all our employees.

At YMCA Robin Hood Group, you will have many additional benefits, including but not limited t

• Comprehensive well-being package
• 23 day annual leave increasing 1 day each year for your first 5 years!
• Flexible bank holidays to take to celebrate the cultural and religious events important to you
• Private medical and dental cashback scheme
• Westfield Rewards for high street discounts
• Regular ongoing inhouse training
• External training to support up to postgraduate level 7 studies to support your development
• Eligible to join the Blue Light Discount scheme
• Workplace pension
• 4 x Life Insurance/Death in Service
• Pastoral support
• Cycle to Work Scheme
• Excellent opportunities for development and progression in an exciting expanding organisation
• £500 refer a friend scheme applicable across the Group
• Reduced school holiday childcare costs at YMCA Camp Williams
• 10% off in our hospitality venues

This post is subject to a satisfactory enhanced DBS check (paid for by YMCA) and registration with the DBS Update Service. We reserve the right to withdraw this role before the closing date should we be able to appoint to the role.